Job Description

Garda is seeking a hands-on IT generalist based in our Singapore office. This role is the primary IT point of contact for employees in Singapore and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.

Position Responsibilities

End-User & Office Technology Support (Primary Focus)

• Primary IT contact for the Singapore office across Windows, macOS, mobile, and AV/VC systems
• Troubleshoot end-user issues spanning M365, networking, printing, and high-performance hardware
• White-glove support for traders and portfolio managers, including Bloomberg and other financial applications
• Manage hardware inventory, procurement, imaging, and lifecycle
• Triage tickets, manage SLA adherence, and coordinate escalations to the global team

Security Operations Support (Off-Hours Coverage)

• Triage and respond to MDR escalations and security alerts during off-hours
• Assist with vulnerability remediation, patch deployment, and configuration hardening
• Support routine security hygiene: MFA enrollment, certificate management, access reviews

Infrastructure & DevOps Support

• Assist with Windows/Linux server troubleshooting under senior engineer guidance
• Support endpoint management (Intune), identity, networking, and connectivity health
• Help triage infrastructure and DevOps alerts; assist with PowerShell, Bash, or Python scripting

Qualifications & Desired Skills

• 3+ years in IT support, desktop engineering, or IT operations; financial services preferred
• Strong troubleshooting across Windows 10/11, macOS, iOS, M365, and networking
• Familiarity with Active Directory, basic Linux, and core security concepts
• Self-directed, calm under pressure, strong communicator
• Microsoft security stack experience: Entra ID, Intune, Sentinel, Defender, SCCM
• Exposure to EDR/MDR (Defender, Arctic Wolf), SASE (Netskope), MFA (Duo), or SIEM tools

Candidate Privacy Notice