Key purpose:
As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow.
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on premise & cloud hosted environment on a BUA basis. The role may involve travel to support and deploy group solutions.
You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.
You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.
You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems; the successful candidate will be passionate about technology and eager to develop their skillset. You will have had a background working with networks and servers. Now working as a specialist supporting a broad span of technologies including Azure, AWS and O365. Exposure to telephony systems would be an advantage including Avaya, NICE and Noetica contact centre systems.
Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the Infrastructure function at Group level and will contribute to overall IT strategy.
Qualifications, experience and responsibilities:
Ithemba Recruitment is an organisation that specializes in the placement of quality candidates in various industries.
We at Ithemba recruitment are “specialist generalists” we have the understanding that the we are able to recruit for a wide range of positions in various job functions that clients may require because we prefer to be seen as specialists for our clients needs and culture rather than specialists in a specific sector.
We feel that any position can be qualified by the correct understanding of people rather than what field they work in. We feel that by communicating effectively with candidates and having respect for their needs, requirements and time – we are able to form relationships and properly understand our candidates and the culture that they would fit into so as to service our clients’ needs more effectively. You could possibly classify us as “Versatilist”.
Whether you are in need of a new member of staff or as we like to call it "a new family member" or if you are in search of a new opportunity our consultants are ready to take your call.
