Job Description

General information

Job Title
Infrastructure Support Analyst
Location
New Zealand - Pokeno
Date Published
Monday, May 4, 2026
Ref #
393
Work Type
Permanent
Business Unit
Information Technology

Short Summary

Hands-on IT role supporting infrastructure, users, and systems in a fast-paced environment. Grow your skills while delivering reliable, high-quality support.

Position Description

Our Story:

The a2 Milk Company, driven by science and a pioneering spirit, disrupted the dairy and infant milk formula industry. Our vision is to create an A1-free world where dairy nourishes all people and our planet.

The a2 Milk Company seeks to achieve this through the naturally occurring a2 Milk® difference and by bringing a more sustainable approach to dairy.

About the role:

We’re on the lookout for a proactive and solutions-focused Infrastructure Support Analyst to join our team, supporting a2 Nutritionals NZ Ltd in Pokeno.

This is a hands-on role at the heart of our IT operations, where you’ll play a key part in maintaining and enhancing our infrastructure to ensure reliability, performance, and security across the business. From troubleshooting day-to-day issues to supporting system improvements, you’ll be a trusted partner to our teams on the ground.

You’ll thrive in this role if you enjoy variety, take pride in delivering high-quality support, and are motivated to continuously learn and improve in a fast-paced environment.

More specifically, you will be involved in:

• Providing onsite IT support across a range of technologies including end-user devices, Microsoft 365, video conferencing, IP phones, and printers
• Supporting user onboarding, including hardware and software setup, and delivering basic IT training and guidance
• Assisting with server and network-related activities, including backups, system monitoring, and security awareness
• Managing IT assets across their lifecycle—from planning and procurement through to deployment and tracking
• Supporting system administration tasks such as user access, security roles, and general maintenance
• Contributing to infrastructure projects and upgrades (e.g. servers, Active Directory, Group Policy, OS updates, CCTV, and licensing)
• Assisting with application license management and maintaining accurate records
• Supporting mobile device management across the organisation

What you will bring:

• A tertiary qualification in IT, with at least 2+ years’ relevant experience
• Strong troubleshooting skills across hardware, software, and user environments
• Solid understanding of Microsoft technologies including Windows OS, Microsoft 365, Active Directory, and basic networking
• Exposure to cloud environments and infrastructure projects is advantageous
• Excellent communication skills, with the ability to build effective relationships across all levels of the business
• A proactive, customer-focused approach and a genuine willingness to learn and grow
• Strong organisational skills, with the ability to manage competing priorities and work under pressure