Job Description

COMPANY PROFILE:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

LOCATION: Winnipeg, MB
SCHEDULE: Full-Time
REPORTS TO: Director, Cybersecurity, Infrastructure & CISO
DIRECT REPORTS: N/A

PURPOSE OF POSITION:
This position delivers the IT solutions and services to staff and partners by communicating effectively (verbal, chat, in person), recommending solutions, providing solutions, and providing support including "how to" training.
This technical focus of the role includes the build, maintenance, and support of all Red River Mutual computing assets, including personal computing, enterprise computing, applications (related to personal / enterprise computing).
This role works with partners and Senior System Administrators on structured problems required to support business operations.
KEY RESPONSIBILITY AREAS:
• Building, administering, maintaining, supporting, and troubleshooting personal computers, tablets, mobile phones, printers, Wi-Fi devices, audio visual equipment, and software which runs on or is used to support this equipment
• Administering, supporting, maintaining, and troubleshooting server, storage, network, identity and access, and security infrastructure on site and in the cloud
• Field incoming requests to the Service Desk portal and ensuring courteous, timely and effective resolution of end user issues.
• Communicates effectively with staff and partners provide IT solutions and services, this includes understanding needs, recommending solutions, providing "how to use" training
• Works with staff and partners to investigate and resolve issues, escalating to Senior System Administrators and managed service partners as required
QUALIFICATION AND SKILLS:
• College diploma or university degree in the field of computer science
• 3+ years of IT personal computing or enterprise computing experience
• Experience supporting Cloud, Technical Expertise in one or more areas (ex. Systems, Network, Security, Personal computing software) considered an asset
• Certifications in CompTIA A+, CompTIA Network+, Microsoft Modern Workplace considered an asset
• Experience with deployment and management of Microsoft desktop and server operating systems including direct experience with Intune.
• Knowledge of advanced computer hardware, including server, network, storage, security, and end point computing
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills and attention to detail
• Ability to conduct research into a wide range of computing issues as required
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting humanresources@redrivermutual.com or 1-800-370-2888 (toll free).

A requirement of employment is a satisfactory background check and, if applicable, providing a satisfactory driver’s abstract. An offer of employment may not be made, or maybe withdrawn, if these requirements are not met.