Job Description

PURPOSE

To administer (design, planning, installation, configuration and maintenance of) daily availability and efficiency of: communication, network and technology infrastructure (e.g. data, voice (telephone system), conference tools, email, printers, application software, internet, visual tools); data backup and restore; network production, diagnostic and performance management information; network security and data protection; site surveys and reviews as well as resolve network and other technology performance issues.

Also be accountable for technology associated with the reliable supply of cloud computing, including design, planning, management, maintenance, security, and support

KEY OUTPUTS

Business Operations

Provide Infrastructure Support through:

• Working with end users to identify and delivering required PC service levels.
• Liaising with, and providing training and support to, end-users and staff on computer operation and other IT-related issues.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware and software products.
• Where required, installing, configuring, testing, maintaining, monitoring, and troubleshoot associated end-user workstation software and networking software products.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receiving and responding to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Management of IT ticketing system

Manage Infrastructure

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors position requirements
• Maintain servers and ensure that the back-up electricity supply equipment are available (what does administration of server entail)
• Cloud Computing
• Cyber Security

Administer the technical expertise and direction of the infrastructure & national systems team.

Administer the IT Risk assessment, penetration test, vulnerability scans, and social engineering.

Responsible for all administration related to data security, system backups and disaster recovery procedures.

Responsible for conducting regular vulnerability scans and disaster recovery simulations; and communicating the critical results to management.

Educates management & staff on security risk through continuous reporting and presentations.

Monitors Information Security industry trends and educates the Institute of critical information.

Implement and administers the Information Security Programme to include policies, procedures, and standards.

ls the project initiatives to research, validate, and manage Information Security vendors and products to ensure robust detection, prevention, and monitoring tools are in place.

Assist in defining the Information Security plan to resolve gaps identified from audits, risk assessments or vulnerability scans.

Assist in leading cyber security investigations providing summaries and recommendations to resolve the matter.

Works closely with IT and project teams to ensure that new projects meet or exceed information security requirements.

Assist in leading Information Security, Server infrastructure to align with organizational strategic objectives, goals, and risk tolerance.

Risk Management

• Adhere to the Institute’s legal and ethical requirements, policies, processes and procedures
• Assist in conducting and documenting department risk assessment
• Assist in managing negative audit findings
• Providing support in adherence to the department’s policies, processes and procedures.
• Manage department’s records,
• Assist in ensuring Disaster Recovery
• Assisting in managing cyber security

Stakeholder Relationship

• Internal
  • Participate in key decisions as a member of the department team
  • Maintain in-depth relations with all members of the department’s team and staff
• External
  • Manage relationships with department external service providers
  • Manage contracts in conjunction with the Legal department of all external services providers
  • Ensure compliance of Service Level Agreement by the service provider
  • Manage relationship with external service providers

Reporting

• Report all none-compliance to the Institute’s policies, processes and procedures