Job Description

• Monitor and track battery assets across all stations in near real-time
• Detect anomalies such as missing, unreturned, or suspicious battery movements
• Investigate incidents of lost or stolen batteries using system data and field validation
• Coordinate and deploy field agents to last-known locations for recovery or verification
• Conduct fraud analysis based on usage patterns, swap logs, and operational data
• Collaborate with operations, product, and tech teams to improve asset security systems
• Maintain incident reports, root cause analysis, and resolution tracking
• Develop and refine SOPs for incident handling and escalation
• Recommend preventive measures to reduce theft, fraud, and operational leakage

• Min. Bachelor degree (S1) in Engineering, Information Systems, Criminology, or related field
• 2–5 years experience in operations, security, fraud detection, or asset tracking
• Strong analytical thinking with ability to interpret data and identify anomalies
• Familiarity with GPS/location tracking, IoT systems, or asset monitoring tools is a plus
• Experience working with data tools (e.g., SQL, spreadsheets, dashboards like Metabase)
• Ability to coordinate field operations and manage external agents/vendors
• Strong problem-solving and decision-making skills under time pressure
• Good communication skills for cross-team coordination and reporting
• Strong ownership and attention to detail
• Structured problem-solving and root cause analysis
• Ability to work cross-functionally in a fast-moving operational environment
• Data-driven mindset with practical execution focus