Job Description

Location Bristol, Hybrid.

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare have a very exciting opportunity for an IT Infrastructure Support Engineer to join our team in Bristol. What makes this role exciting? Well, a few things make this role stand out:

• This role sits within a global support team, giving you the opportunity to work on some exciting and interesting pieces of work.
• Our team are committed to continually developing our staff giving you opportunities to continue to grow.
• Working within a continuously changing environment giving you the opportunity to learn different technologies across the globe.
  

Interested? Keep reading to find out a bit more about what you’ll be doing, and the type of person we’re looking for.

A role you will love

As one of our IT Infrastructure Support Engineers, you will be responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.

Other key responsibilities:

• Providing 2nd and 3rd Line support to Business escalated via the ‘Service Now” system.
• Ensuring all Server Systems are available and meet with Company requirements.
• Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.
• Building pro-active and constructive professional relationships with other teams and departments.
• Day to day support of Microsoft Server Platforms and MS Products (Windows 2012 > 2022, Active Directory, Exchange 2016/Online.
• Backup Technologies such as Rubrik

• Excellent communication skills both written and verbal.

• Strong technical knowledge of IT infrastructure components, including servers, networks, storage, and cloud services.

• Deep expertise of Microsoft Server Platforms and MS Products (Windows 2012 > 2025, Active Directory, Domain controllers, DHCP, Windows failover clustering, Windows file shares)

• Understanding of RHEL, IDM and Ansible.

• Excellent understanding of DNS

• Understanding Nutanix Hyper-Converged Infrastructure

• Understanding of Virtualization Hypervisors, AHV, ESXi

• Out of hours availability to support for maintenance and changes.

• Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance.

What will you bring to the role?

You will have experience in a similar role delivering third-line support and a proven ability to build strong relationships through effective stakeholder management.

You will be a collaborative individual who enjoys working as part of a team and can communicate challenges clearly, helping others to understand them and work toward effective solutions.

Some other key skills that you’ll have:

• Strong analytical and problem-solving skills to resolve issues quickly and make decisions that meet customer objectives.

• A passion for IT and learning new technologies.

• Excellent stakeholder management and communication skills (both verbal and written).

• Proven experience of driving automation of process and tasks

• Proven experience in managing complex enterprise level infrastructure solutions and services.
  

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub