Job Description

A. PROFILE

Role Title: Infrastructure Operation Senior Engineer

Reporting to: Infrastructure Senior Manager

Division: Information & Communication Technology

Department / Section: Technology & Information

B. CONTEXT

Purpose Under the directions of ICT Director, this role is responsible of planning, build, and optimization of ICT Infrastructure.
Context Technology & Information is responsible for development and planning of the long/medium term technology network roadmap and architecture for both network and IT in line with corporate overall strategic requirements and technology strategy and to ensure that all network and it projects are aligned with the medium-term Network roadmap.

The role will be responsible of leading a team of talented engineers supporting Unify Infrastructure program including computing, storage, and platform, Virtualization (Hypervisor, VIM, and Cloud Management Platform).

C. ROLE ACCOUNTABILITIES

• Provide Unify Infrastructure services vision, enable innovation, and leverage on ICT trends and technologies to create the needed business value
• E2E responsible for planning and building of the ICT Infrastructure
• Responsible for Infrastructure computing for ICT systems (Investigate, root cause analysis & resolution)
• Responsible for Infrastructure Storage of ICT systems (Investigate, root cause analysis & resolution)
• Responsible for Platform OS, Data based and middleware (Investigate, root cause analysis & resolution)
• Responsible for Virtualization (Hypervisor, VIM, Cloud Management platform ) (Investigate, root cause analysis & resolution)
• Responsible for ICT/Unify infrastructure services target KPI (Investigate, root cause analysis & resolution)
• Responsible for ICT/Unify infrastructure to be maintained within the capacity threshold (Investigate, root cause analysis & resolution)
• Responsible for Enterprise IT Networks, mobility, and SDNs (Investigate, root cause analysis & resolution)
• Liaise with Strategic Planning team for capacity expansion plans for ICT systems – Monitor, analyse the data growth and provide trend to Planning team for new capacity expansion (storage, compute)
• Work on Disaster Recovery architecture for all ICT applications
• Establish and maintain strong relationships with Infrastructure vendors
• Coordinate all Infrastructure projects and liaise with other internal stakeholders to support new projects
• Participate in ICT strategic planning, budget planning, and projects planning by contributing the Operational inputs
• Work with Strategic Planning team on a clear strategy of ICT systems virtualization
• Ensure efficiency through smart OPEX spend

D. KEY PERFORMANCE INDICATORS

• ICT/Unify Infrastructure Services target KPI
• ICT applications Time to market KPI (Infra Services)
• ICT/Unify Infrastructure Service maintained within the capacity threshold

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: U9 Business users, ICT Strategic Planning team, ICT EA team, and ICT Director
External: Infrastructure Vendors. U9 Managed Services Contractors

Decision Making

Planning, and budgeting for Unify infra and existing NGBSS and Non-NGBSS

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 5-8 year experience ICT infrastructure and platforms
• Experience in Huawei platforms
• Solid experience in VMware solution

Minimum Entry Qualifications

• Bachelor of Computer Science or equivalent
• ITIL (Foundation) is a plus