Job Description

Posting number: 2400339

Department: Information Technology

Job classification: Infrastructure Manager

Posting type: Open & Promotional

Categories: IT and Computers

Summary

The City of Sugar Land is seeking an experienced Infrastructure Manager.

The Infrastructure Manager leads the City’s infrastructure, network, cybersecurity, and data center operations. This is a working manager position that combines staff leadership and service ownership with active technical involvement in architecture, implementation, troubleshooting, incident response, and operational support. The position is accountable for reliable and secure technology services, infrastructure planning and lifecycle management, capital improvement project guidance, project delivery, vendor and contract oversight, budgeting, disaster recovery, backups, policy development, and the development of infrastructure staff. The manager partners with City departments to plan, implement, and sustain cost-effective technology solutions that support public services.

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact.

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

The Infrastructure Manager is an exempt position, and compensation is considered based on experience and qualifications.

Examples of duties

What You’ll Do as an Infrastructure Manager:

Select, train, coach, evaluate, and supervise infrastructure employees directly or through subordinate personnel; establish performance standards, priorities, goals, objectives, and schedules.Lead daily infrastructure operations and projects across networking, servers, storage, virtualization, cloud-connected services, data centers, backup platforms, and related systems.Maintain current, hands-on technical proficiency across the supported environment and personally contribute to complex design, configuration, implementation, troubleshooting, recovery, and incident-response work when operational needs, risk, or project complexity require managerial involvement.Review and validate technical designs, configurations, change plans, root-cause analyses, recovery procedures, and implementation results; challenge assumptions and provide technically sound direction to staff and vendors.Manage the performance, availability, capacity, resilience, and lifecycle of enterprise infrastructure and network services.Coordinate cybersecurity incident response activities involving endpoints and network infrastructure; ensure alerts are triaged, incidents are documented and escalated, and corrective actions are completed in partnership with security, service desk, and business stakeholders.Coordinate the planning and completion of major infrastructure, network, cybersecurity, and system implementations; develop project scope, specifications, schedules, risk plans, and budgets.Develop, recommend, maintain, and help enforce City policies, standards, and procedures within the position’s areas of responsibility, including networking, infrastructure, endpoint security, backups, disaster recovery, acceptable technology configurations, and lifecycle management.Required to work as an essential employee before, during and after an emergency or disaster.Stay abreast of, and comply with, all City and departmental policies and procedures. Perform other duties and responsibilities as assigned by the Director or their designee.

Qualifications

Formal Education:

• Bachelor’s degree in computer science, information systems, cybersecurity, business or public administration, or a related field; equivalent relevant education and experience may be considered.

Relevant Experience:

• Five years of progressively responsible, hands-on experience in enterprise infrastructure or network operations, including at least three years leading projects, services, or technical staff.
• Demonstrated recent technical experience designing, implementing, administering, or troubleshooting enterprise networks, systems, backups, disaster recovery, and cybersecurity technologies in a production environment.
• Hands-on or supervisory experience supporting Cisco routing, switching, and related LAN technologies.
• Experience administering or overseeing Cisco XDR and Cisco Secure Endpoint or comparable XDR and endpoint detection and response technologies.
• Experience with incident response, change control, vendor management, budgeting, disaster recovery, and infrastructure lifecycle planning.
• Experience providing technical guidance for construction, facility, transportation, or other capital improvement projects is preferred.
• Experience developing technical policies and standards and mentoring network or systems administration professionals is preferred.
• Municipal or other public-sector experience is preferred.

Training (License and/or Certification):

• Valid Texas driver’s license.
• Must be eligible to obtain and maintain Criminal Justice Information Services (CJIS) clearance.
• PMP, ITIL, Cisco, or relevant cybersecurity certification is preferred. Examples include CCNP Enterprise, Cisco CyberOps, CISSP, or equivalent credentials.

Supplemental information

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.