Job Description

Posting number: FY2600782

Department: Information Technology

Division: Information Technology

Job classification: Infrastructure Manager

Posting type: Open & Promotional

Categories: IT and Computers

Summary

Supervises and leads the staff of the Infrastructure Division to ensure the efficient functioning, security, reliability, and recoverability of the city's voice and data networks, datacenter, storage, mobile, desktop computer, and server systems. Performs research and provides decisions or recommendations regarding the implementation of new desktop, mobile, storage, server, datacenter, network, and telecommunication systems or enhancements that have potential to improve efficiencies and effectiveness of city services. Contributes to the creation and implementation of department operational and strategic plans. Ensures that the city's IT disaster recovery plan is effective and current.

The ideal candidate for the Infrastructure Manager position is an experienced technology leader who combines strong infrastructure knowledge with disciplined operational management, strategic planning, and a commitment to customer service. The candidate should have demonstrated experience leading technical teams responsible for enterprise networks, servers, storage, cloud services, datacenters, telecommunications, endpoints, and related infrastructure. They should be skilled at establishing priorities, managing competing operational and project demands, developing staff, overseeing vendors and budgets, and communicating technical risks and recommendations to both technical and nontechnical stakeholders. The ideal candidate will bring a structured approach to change management, ensuring infrastructure changes are appropriately planned, documented, tested, approved, communicated, and evaluated after implementation. Experience improving operational procedures, disaster recovery capabilities, technical documentation, asset lifecycle planning, service metrics, and cross-training is highly desirable. The successful candidate will be collaborative, accountable, adaptable, and capable of building a reliable, resilient, secure, and service-oriented infrastructure program aligned with the City’s strategic priorities and core values.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Examples of duties

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Leads, plans, organizes, and directs the activities of the Security & Infrastructure Division of the ITS Department.
• Supervises the work of Security & Infrastructure Services staff by facilitating and tracking project status; identifying problems and issues; allocating appropriate resources; ensuring that projects are completed on time and meet quality standards; ensures technical support services are completed on schedule and at the highest levels of quality. Assists staff in the delivery of Security and Infrastructure Services as necessary and appropriate.
• Manages Security & Infrastructure Services projects. Responsible for overseeing the successful completion of all assigned projects within budget and established schedule.
• Administers the Security & Infrastructure Services Division budget and assists in the preparation of the ITS operating and project budgets; forecasts additional funds needed for staffing, training, equipment, materials, and supplies; monitors and approves expenditures; and implements mid-year adjustments as necessary.
• Approves the acquisition of computer hardware and software to ensure items are in compliance with standards and strategies supported by written documentation and oral communication. Responsible for understanding and adhering to legal licensing requirements. Conducts research and recommends hardware, operating systems, and software standards.
• Serves as the division's Project Manager to ensure the successful completion of all assigned projects and tasks. Establishes division priorities with consultation of Director of ITS and creates project plans and timelines for assigned projects and task. Communicates regularly with customers to convey project updates. Establishes project management methodology and documentation standards for the division based on industry standards. Reports project portfolio updates and metrics to Director of ITS regularly.
• Manages and directs the work of contractors and vendors.
• Selects, trains, encourages, and evaluates personnel; establishes and monitors employee performance objectives; prepares and presents employee performance appraisals; provides or coordinates staff training and education; works with employees to correct deficiencies and fully develop strengths; and coaches, mentors, and implements discipline as necessary.
• Develops, implements, and maintains security policies and procedures to be used in managing the City's Information Technology Systems environment to prevent the deliberate or accidental disclosure of data to unauthorized persons and from unauthorized modification.
• Develops, implements, and maintains infrastructure processes and procedures to ensure that systems are deployed and maintained according to established standards.
• Ensures the development and promotion of a City-wide security awareness training program.
• Develops and administers the department's backup and data protection systems, policies, and procedures. Addresses problems with the backup systems immediately and alerts the Director of ITS of problems as appropriate. Ensures that backup systems are configured appropriately and that critical data and systems are protected from data loss. Conducts restore procedure testing regularly.

Qualifications

• Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
• Experience: Minimum five years of experience in a related field.
• Certifications and Other Requirements: Valid Driver's License. Ability to meet the criminal background regulations mandated by the FBI CJIS Security Policy.
• Reading: Work requires the ability to read technical manuals, installation instructions, and troubleshooting documents.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and evaluate statistical information.
• Writing: Work requires the ability to write memos, instruction documents, spreadsheets, forms, and troubleshooting documents.
• Managerial: Complex - Work requires managing and monitoring work performance of a division including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
• Budget Responsibility: Substantial - Has responsibility for final approval of at least one division budget and presents the budget(s) to Senior Management. Is authorized to approve division budgeted expenditures for both staff and resources up to the amount that requires the approval of Senior Management.
• Policy/Decision Making: Significant - The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion. Typically positions in this category are supervisor to mid-management jobs.
• Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
• Interpersonal/Human Relations Skills: Moderate - Interactions at this level typically result in recommendations regarding policy development, changes in policy, and implementation of policies. Interactions at this level are typically concerned with providing communications at higher levels of organizational operations and may utilize activities such as evaluating customer satisfaction, developing cooperative associations, and allocating resources to improve work operations, work quality, overall achievement of organizational goals and objectives, and customer satisfaction.

Supplemental information

Within 30 Days: Organizational and Operational Assessment

Develop an understanding of the Infrastructure Division’s staff, responsibilities, technologies, active projects, operational challenges, vendor relationships, and customer expectations by meeting with team members and key stakeholders and reviewing the division’s current workload, documentation, service performance, and technology environment.

Successful completion: Present an initial assessment to IT leadership identifying critical operational risks, immediate priorities, stakeholder concerns, staffing or skills gaps, and recommended areas of focus.

Within 60 Days: Workload Prioritization and Accountability

Create a consolidated and prioritized Infrastructure Division work plan that organizes existing operational needs, projects, lifecycle replacements, technical debt, and backlog items by business impact, risk, urgency, dependencies, resource requirements, and responsible owner.

Successful completion: Establish a documented work plan with assigned ownership, target timeframes, and a recurring process for reviewing priorities and communicating progress to staff and IT leadership.

Within 90 Days: Change Management Improvement

Establish clear expectations and accountability for the division’s use of the City’s change management process, including documented risk and impact assessments, implementation plans, testing, stakeholder approvals, rollback plans, communication, and post-implementation review when appropriate.

Successful completion: Assess current change practices, provide staff training and coaching, establish a method for monitoring compliance, and demonstrate consistent use of the approved process for Infrastructure changes.

Within Six Months: Operational Standards and Documentation

Develop and begin implementing a prioritized plan for creating, updating, and maintaining Infrastructure Division documentation, including standard operating procedures, system configurations, support responsibilities, escalation paths, asset information, backup procedures, and vendor support information.

Successful completion: Identify critical documentation gaps, assign document ownership and review schedules, and complete or update the highest-priority procedures necessary to support reliable operations and reduce dependency on individual employees.

Within Nine Months: Resilience and Workforce Readiness

Evaluate the division’s backup, disaster recovery, system redundancy, monitoring, cross-training, and succession readiness, and develop an improvement plan addressing the most significant risks to infrastructure availability and service continuity.

Successful completion: Document system recovery priorities and responsibilities, identify critical single points of failure, establish cross-training priorities, and complete at least one recovery exercise or tabletop validation for a critical infrastructure service.

Within 12 Months: Infrastructure Maturity and Strategic Roadmap

Develop a multiyear Infrastructure Division roadmap that aligns technology lifecycle needs, staffing and skills development, cybersecurity coordination, service improvements, vendor requirements, and budget forecasts with City and IT strategic priorities.

Successful completion: Present a documented roadmap supported by baseline operational measures such as system availability, change success, incident trends, lifecycle status, documentation completion, backup or recovery validation, project delivery, and customer service performance.