Job Description

The Infrastructure Manager is a senior operational and technical leadership role responsible for the performance, reliability, governance, and continuous improvement of the Systems, Microsoft Azure, Network, and Datacenter teams supporting a dedicated managed-services client. This role leads architects and team leads, provides oversight across the broader engineering organization, and ensures that infrastructure services remain secure, resilient, supportable, and aligned with business priorities and contractual commitments. Working closely with the Service Delivery Manager, client stakeholders, cybersecurity, project teams, and technology partners, the Infrastructure Manager translates operational conditions and technical risks into clear, business-relevant actions while maintaining strong accountability for 24x7 service delivery, people development, technical governance, and customer outcomes.

Responsibilities

• Own the operational performance, reliability, technical governance, and continuous improvement of the Systems, Microsoft Azure, Network, and Datacenter teams assigned to the client account.
• Lead and develop architects and team leads, and provide governance over the performance, capability, capacity, and development of the broader infrastructure engineering organization.
• Ensure achievement of infrastructure SLAs, KPIs, availability targets, service commitments, operational standards, and customer satisfaction objectives.
• Govern the 24x7 on-call and escalation model, ensuring a clear escalation path from engineer to team lead, solutions architect, and Infrastructure Manager for critical or unresolved events.
• Provide leadership during major incidents and complex infrastructure escalations, coordinating technical teams, vendors, client stakeholders, and service management until service is restored and risk is controlled.
• Ensure recurring incidents and material service failures are investigated through effective problem management, root cause analysis, corrective actions, preventive actions, and verified follow-through.
• Review infrastructure architecture, engineering plans, operational changes, technical risks, lifecycle concerns, capacity constraints, and remediation strategies with architects and team leads.
• Ensure infrastructure-related vulnerabilities, patching gaps, audit findings, security recommendations, and compliance issues are assessed, prioritized, assigned, tracked, and remediated within agreed timelines.
• Oversee backup, recovery, disaster recovery, monitoring, capacity, availability, lifecycle, technical debt, documentation, and operational readiness across the infrastructure scope.
• Partner with the Service Delivery Manager by providing infrastructure performance, risk, incident, roadmap, and improvement information for service reviews, QBRs, executive discussions, and client communications.
• Collaborate with Project Managers and technical teams to assign engineering resources, identify dependencies and risks, oversee technical delivery, and ensure effective transition of projects into steady-state operations.
• Identify and justify requirements for tools, hardware, licensing, support, capacity, resilience, and technology refresh, and provide recommendations to the client and Service Delivery Manager for evaluation and approval.
• Establish and maintain infrastructure standards, governance mechanisms, operating procedures, escalation models, ownership matrices, dashboards, technical documentation, and service improvement plans.
• Manage performance, coaching, development plans, certification goals, cross-training, succession planning, hiring support, and retention initiatives for architects, team leads, and infrastructure engineering personnel.
• Promote automation, observability, standardization, proactive maintenance, capacity planning, and other improvements that increase reliability, operational efficiency, and customer value.

Skills and Experience

Technical Expertise

• Strong experience managing enterprise infrastructure and hybrid cloud environments, including Microsoft Azure, networks, datacenters, virtualization, storage, identity, monitoring, and disaster recovery.

• Strong knowledge of Azure and hybrid infrastructure, including governance, networking, security, compute, storage, monitoring, backup, and resiliency.

• Solid experience with datacenter and networking technologies, including VMware/Hyper-V, Windows/Linux, SAN/NAS, LAN/WAN, firewalls, VPN, load balancing, DNS, DHCP, and hybrid connectivity.

• Strong understanding of IT Service Management, ITIL, and 24x7 operations, including incident, problem, change, availability, capacity, and service continuity.

• Experience with automation, Infrastructure as Code, observability, and modern cloud operations.

• Strong understanding of infrastructure security, risk management, vulnerability remediation, and compliance.

• Ability to assess technical designs, identify risks and dependencies, and ensure solutions are secure, scalable, resilient, and supportable.

• Ability to translate complex infrastructure issues into business impact, priorities, and recommendations.

Certifications & Tools

• Azure Solutions Architect, Azure Administrator, or equivalent experience.

• ITIL certification or equivalent service management experience.

• Experience with Azure Arc, Azure Monitor, Infrastructure as Code, automation, and observability.

• Experience with VMware, Cisco, Fortinet, Palo Alto, or similar enterprise technologies.

• TOGAF, PMP, Scrum, or similar certifications are a plus.

Leadership & Communication

• Strong technical leadership and ability to align architects, engineers, team leads, and business stakeholders.

• Excellent problem-solving and decision-making skills, particularly during high-impact operational situations.

• Ability to communicate technical risks and recommendations clearly to technical teams, management, clients, and executives.

• Strong people leadership skills, including coaching, delegation, succession planning, and performance management.

• Strong focus on reliability, security, customer impact, operational excellence, and continuous improvement.

Language Skills

• English: B2+ or higher, with the ability to communicate effectively in technical and business environments.

• Portuguese is a strong plus.

About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best for the benefit of the team's common goal. We are constantly striving to improve our culture and environment and have invested in tools to better visualize the pulse of our organization.