Job Description

Job purpose:

The Infrastructure Manager is responsible for providing the strategic direction for the infrastructure function on a company level. You will lead the development of infrastructure architecture, planning and implementation of standards and procedures for the organisation. Together with the successful candidate, systems admin engineers and third-party service providers, you will provide a reliable, highly available server and network infrastructure service to users.

Responsibilities:

• Ensure systems reliability and SLA's are met
• Oversee the IT infrastructure department, including Servers, Services, Network and VoIP and end-user support
• Manage day to day operations across the team, continuously improving costs, performance and end user satisfaction
• Manage the IT infrastructure budget
• Manage and achieve full value of IT assets
• Manage relationships with service providers. Measure and maintain relevant SLA metrics
• Report on the health of the environment, identify risk and improvement areas, plan and implement changes to benefit the company and mitigate and reduce risk
• Provide in depth technical expertise to strategic, tactical and operations initiatives
• Keep abreast of latest technology trends and opportunities, with the intention of benefiting the company
• Interface with Business Unit managers to provide reporting, solutions and advise on their objectives
• Work closely with project managers to meet timelines and targets on new and existing projects and initiatives.
• Troubleshoot any infrastructure issues
• Design and implement processes and procedures relating to the company's IT policies and the company's benefit

Relevant Qualification:

• ITIL and ISO27001 accreditations preferred
• At least 10+ years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations
• Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to manage internal and external projects from inception to completion
• Expertise in setting and managing customer expectations
• Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
• Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
• Ability to develop and deliver projects using leading edge technologies
• Experience implementing projects and working with vendors

Competencies:

• Must have attention to details, ability to think logically and demonstrate strong analytical and problem solving skills
• Extensive technical knowledge across various technologies
• Excellent oral and written communication skills
• Excellent people and management skills
• Good understanding and familiarity with cloud infrastructure, Azure an advantage
• Good understanding of SQL database and other data structures