Job Description

Job Title Jamf and MacBook Support Specialist Department
IT Grade M2- M3 Location
Mumbai Reporting To Nipindra kumar

1. Position Purpose

Managing jamf console and handling L2 and L3 issues for MacBook users, Driving end-to-end new solutions from evaluation and deployment for the bank (Initiate Propose, Plan, Deploy and Support).

1. Position Responsibilities

Sr. No. Key Responsibilities 1 Proficiency in Jamf application management 2 Sound knowledge of Apple MacBook and Ipads 3 Knowledge of Network 4 Managing the Vendor team to provide support EUS 5 Good communication skills

1. Qualifications and Experience Requirement

Experience
Essential

6 to 10+ years relevant experience

1. Competency Requirements
2. Technical Skills

Skill Attribute
End user support and escalation management Details in Annexure

1. Behavioural Skills

Skill Attribute
Good Communication

Annexure

• Technical Skills.
  • Jamf application Proficiency and Troubleshoot and resolve issues with company -issued Mac computers and mobile devices.
  • Image and deploy end-user computing equipment to users.
  • Install approved software on computers based on approved tickets in the queue. Support in Apple Mail, Microsoft Office 365 and Third party mail clients configuration.
  • Support for Software/App/Tools installation, Diagnosis, Troubleshooting etc..
  • Apple services support like iOS syncing with iTunes, Apple Music Sync, iCloud Setup, Creating and managing Apple ID’s.
  • New configuration and Technical support for Airport Express, Airport Extreme, Time Capsules, Apple TVs, Apple Screen etc..

  • Coordination at Apple stores for service / Troubleshooting of device hardware issues.

• Management
  • Manage and Interact with customer stakeholder teams to provide capacity planning and analysis to ensure system can meet customer performance requirements.
  • Perform Change Management & Release Management as per the defined processes and frameworks.
  • Manage day-to-day operations such as applying security patches/fixes, anti-virus updates as released by software manufacturers and vendors.
  • Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of the infrastructure.
  • Follow and apply configuration and security standards and policies within a defined Change Management process.
  • Must be equipped to handle the solution from requirements to production roll out including any kind of user migration.
  • Create and update technical documentation of operating procedures as needed.
  • Support IT goals and objectives including measures and projects.

  • Ensure that system improvements and changes are implemented correctly and monitor all effects of the modifications.

• Work Exposure:
  • Serve as a technical expert for Tier 1/2 support groups.
  • Candidate must have 6-10 years of experience in Desktop operation support.

• Monitor and maintain the bank's IT infrastructure, including servers, networks, and storage systems.
• Troubleshoot and resolve infrastructure-related issues promptly, ensuring minimal downtime.
• Implement and manage infrastructure upgrades and enhancements to improve performance and security.
• Collaborate with other IT teams to ensure seamless integration and optimal performance of applications and systems.
• Conduct regular backups and disaster recovery tests to ensure data integrity and business continuity.
• Stay updated with the latest industry trends and technologies, and recommend innovative solutions to enhance our infrastructure.
• Document and maintain accurate records of infrastructure configurations and changes.
• Provide technical support and guidance to internal stakeholders, ensuring a smooth user experience.
• Conduct performance analysis and optimization, identifying bottlenecks and implementing solutions.
• Ensure compliance with regulatory standards and best practices in infrastructure management.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in IT infrastructure management, preferably in a banking or financial institution.
• Strong knowledge of networking concepts, including TCP/IP, routing, and switching.
• Hands-on experience with server administration, virtualization, and cloud computing technologies.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Familiarity with ITIL practices and principles is preferred.
• Excellent problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to stay updated with emerging technologies and industry trends.