Job Description

With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.

As an Infrastructure Engineer II at JPMorganChase within the Commercial & Investment Bank Payments Technology team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end-to-end monitoring of applications
• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems while considering upstream and downstream data and systems or technical implications
• Drives the daily activities supporting the standard capacity process applications and partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Accountable for making significant decisions for a project consisting of multiple technologies and applications
• Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations
• Required qualifications, capabilities, and skills
• Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
• Hands-on experience in DevOps, with a strong focus on Jenkins, Kubernetes, and SDLC pipelines
• Proven experience deploying to hybrid cloud infrastructure with both on-prem and off-prem capabilities
• Working knowledge of Linux systems (preferably RHEL), including strong command-line skills for day-to-day engineering and troubleshooting
• Working with production support teams to facilitate deployment readiness and resiliency plans, along with MTTR improvement capabilities
• Proficient in Git branch management and infrastructure security. Knowledge of setting up and managing Kafka and Elasticsearch, including their resiliency
• Experience with planning, design, and deployment of Kafka messaging applications and troubleshooting issues
• Experience with Helm for Kubernetes package management, Experience with Terraform
• Ability to utilize multiple observability and monitoring tools (Datadog, Dynatrace, Geneos, Grafana, OpenTelemetry) to discern and discover root cause issues related to application and/or infrastructure code
• Working knowledge of querying and monitoring relational/NoSQL databases (SQL Server, Oracle, MongoDB) — provisioning is handled via self-service tooling, so deep build-out expertise is not required
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations

Preferred qualifications, capabilities, and skills

• Proficient in Python and/or PowerShell
• Strong communication and collaboration skills
• Certifications in Kubernetes (CKA or CKAD), AWS (Solutions Architect Associate or SysOps Administrator Associate), and Terraform (HashiCorp Terraform Associate)
• Experience in financial services or a related industry