Job Description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)The X-Labs Operations team exists to accelerate the innovation of Comcast’s next-generation architectures and products. We believe that our people, process, and technology are crucial to ensuring sustainable, repeatable, and predictable outcomes. Our production-like environments serve as the backbone for development and quality assurance, and our people help align the many advancements within Comcast and our industry.

of the Role:

X-LabsOperations Engineerisdirectlyaccountablefor thephysicalinstallation andmaintenancesupportwithinComcast’s national labsResponsible forparticipatingas an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering.Engineerpossessesadeepunderstanding ofMSOarchitectures includingCRAN, DAA, NDC, HFC, and cloud video.Individualrespondsto network incidents,determinesactions orresources needed for correction,anddrives resolutionActs in compliance with industry and Company technical requirements, standards, policies, and procedures.Maintainsin-depth experience, knowledge, and skills inareaof discipline, usuallydeterminingownwork priorities and serving asresourcefor colleagues with less experience.Interfacesregularlywith vendors, engineering,and peer operations organizations, includingDesign Engineering, Video Engineering, CMTS Engineering, Systems Engineering,IP Network Engineering, Critical Infrastructure, and Project Management.Acts as a key contributor in a complex and crucial environment. May lead teams,projects,and provides technical leadership to junior Engineers and project teams.

This team loves their work but mostly because it helps us grow individually and professionally. We are committed to holding each other accountable andto helpingeach other and the team be the best version of ourselves. As such,it'simportant to ask relevant,meaningful questions to complete your work, hold teammates accountable in a disarming way,andaction onfeedback from teammates as an opportunity to grow

Must Have Skills:

• A hard-working learner and advocate of our groundbreaking technology.

• Individualwitha high levelof accountability – taking ownership ofchallengesand seeing them through to resolution.

• A natural inclination to work collaboratively, to be transparent, andtoseekand give feedback continuously.

• An aptitude for technology and enjoy complex problem-solvingwhile being adaptable and responsive.

• A clear communicator with astrongbias for actionand excellent documentation skills.

• The ability to adaptand thrivein a fast-pacedenvironment, evenwhen the directionisn’talways clear.

• Strongadvocate for Engineering Operations procedures,policiesand processes, ensuringprojects are fully integrated into the operations environmenttooling,including lifecycle management and Data Center Infrastructure Management (DCIM)

Preferred Skills & Experience:

• 5-7 years of experience in MSOs Architectures (multiple-system operators), including HFC (Hybrid Fiber Coax), DAA (Distributed Access Architecture), PON (Passive Optical Network), etc.

• Proven ability to analyze andphysicallyevaluate complexIP/RF/Opticalnetworks,identifyissues, andapply corrections or enhancements to ensurenetwork operation efficiency.

• A self-starter whodemonstratescritical thinking, self-motivation,time-management,courage,and curiosity.

• Intermediate knowledgeof Critical Infrastructure systems(power/space/cooling)andtheirimportance to Data Center Infrastructure Management (DCIM)

• Ability toidentifyoperational andperformanceopportunities;assistwith creatingstrategies and recommendations to improve networkavailability, andproactively contribute insights within the area of expertise to simplify futureadditions and changes.

• Ability to partner with functional teams to influence and drive alignment.

• Familiarity with MicrosoftOfficesuite including Outlook, Excel,Teams, and PowerPoint.

• Experience withticketing platforms,ie JIRA.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here'sa look at just some of theperksand benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoptionassistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services - We offerall ofour full-time employees in serviceable areas free digital TV and internet.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

Collaboration, Communication, HFC Network, Teamwork

Compensation

Primary Location Pay Range: $80,472.12 - $120,708.18Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.