Job Description

Job Posting End Date

05-18-2026

Please note the job posting will close on the day before the posting end date.

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

What you’ll do:

• Develop and maintain UiPath automations (RPA), .NET applications and Power Automate business applications

• Provide Level 2 production support for businessapplications, including custom and vendor-based solutions.  

• Maintain application availability and performance, and strict adherence to SLA requirements.  

• Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.  

• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.  

• Support and troubleshoot applications running on enterprise application servers.  

• Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.  

• Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.  

• Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.  

• Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.  

• Participate in DR testing/validations, post patching validations, and storm mode validations  

• Participate in on‑call rotations and provide after-hours or weekend support as required.  

• Drive automation initiatives to reduce manual effort and improve operational efficiency.  

• Maintain technical documentation, runbooks, and operational procedures.  

• Support audit activities by responding to audit inquiries and evidence requestsin accordance withestablished controls and policies.

What we’re looking for:

Education:

• Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

• 7 years of relevant work experience is required.
• An equivalent combination of education and related experience may be considered.

Core Skills & Technical Requirements

• Strong knowledge and experience with: UiPath, Power Automate, .NET, Oracle, and XML/XSLT 

• Develop, enhance, and support UiPath automations usingREFrameworkand enterprise best practices.

• Proven experience in Level 2 production supportfor high‑availability systems. 

• Strong analytical, troubleshooting, and problem‑solving skills. 

• Ability to work independently while collaborating with cross‑functional and offshore teams. 

• Solid understanding of web-based application architectures, including RESTful APIs, SOAP-based web services, and enterprise service integrations.  

• Enhance automation reliability through logging, exception handling, performance tuning, and resiliency design

• Experience supporting API integrations, service orchestration, and message-driven architectures.  

• Working knowledge of Managed File Transfers (MFTs), batch interfaces, and file-based integrations (SFTP, FTP/S, scheduling dependencies).  

• Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).  

• Working knowledge of NoSQL databases (preferred).  

• Familiarity with Power Automate or similar workflow automation tools is a plus.  

• Hands-on experience with ServiceNow for Incident, Service Request, Problem, and Change Management.  

• Strong knowledge of ITIL frameworks and production support best practices.  

• Experience working with offshore and onshore support teams

• Working experience with version control systems such as GitHub, GitHub Actions, and VSS.  

American Electric Power (On-Site)

#LI-Onsite

#AEPCareers

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-008

Compensation Range:

$98,993.00 - $128,688.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.