At Prometeo Talent, we connect tech professionals with companies driving real digital transformation. 🚀
We’re partnering with a technology-driven organization focused on ensuring the reliability and performance of its core platforms and systems.
They are looking for a Infrastructure Engineer (L2 Support) — a technical profile with a solid infrastructure background and strong analytical skills to diagnose and resolve complex incidents across applications and platforms.
This is not a development role. It’s a position focused on advanced technical support (L2), infrastructure, and deep system analysis, working on critical systems within a high-impact environment.
Participate in the resolution of technical incidents escalated from Level 1 support.
Collaborate in diagnosing performance issues across applications and databases.
Analyze logs, metrics, and alerts using monitoring and observability tools.
Work alongside Infrastructure and Architecture teams to identify root causes.
Document incidents, diagnostics, and solutions as part of the team’s knowledge base.
+2 years of experience in technical support (L2), systems engineering, or infrastructure roles
Academic background in Infrastructure, Systems Engineering, IT, or Computer Science (degree completed or in progress - not abandoned).
Solid understanding of:
Infrastructure environments (on-premise and/or cloud)
Linux and/or Windows Server
Networking fundamentals, services, processes, and logs
Basic knowledge of scripting or programming (for analysis and troubleshooting, not development).
Experience or familiarity with databases (ideally SQL Server)
Strong analytical mindset and problem-solving skills.
Interest in monitoring, observability, and performance analysis.
Experience with monitoring tools (e.g., Dynatrace, Datadog, Grafana, etc.)
Exposure to financial systems or Core Banking platforms.
At Prometeo Talent, we understand the transformative power of the right talent in tech. We believe that outstanding talent is everywhere, waiting to be tapped, and we’re here to bridge that connection. With us, it's more than just hiring – it's about growth, ambition, and turning visions into reality.
Every business has its distinct story. Whether you're a buzzing tech startup in cities like Vancouver or Barcelona or a major force in places like Silicon Valley, our mission is to find the individuals who amplify your vision. We specialize in top-tier talent from LATAM and beyond, providing access to highly skilled professionals who bring innovation, agility, and cost efficiency to the global stage.
Why Choose Prometeo Talent?
✅ Worldwide Talent, Local Touch: Rooted in major tech cities, our reach spans the globe. Whether you need local expertise or a global perspective, we’re on it.
✅ Building Real Bonds: We’re about lasting partnerships, transparency, and trust. With us, recruitment becomes a genuine relationship.
✅ Tailored to Your Story: In tech, no two journeys are the same. We dive deep into your narrative, ensuring the talent we bring aligns seamlessly.
✅ Uncompromising Quality: We connect you to the best, every single time. From emerging voices to seasoned experts, discover the difference of top-tier talent.
🌟 Quality Without Compromise: For tech visionaries unwilling to settle, experience the unique blend of world-class talent and cost-efficiency with Prometeo.
🔄 Uninterrupted Productivity: With us, propel your ideas 24/7 by leveraging strategic time zones, ensuring your operations never hit a pause.
🛠Strategic, Tailored Talent Solutions: We deep dive, crafting solutions attuned to your challenges, resonating with both your local needs and global tech trends.
Determined to boost your tech journey? Connect with Prometeo Talent, and together, let's redefine growth and success. Dive into a recruitment experience like no other.
