Job Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase as a part of the Network Rapid Response Team, your endless curiosity about technology will help you propel innovation and your career

Job Responsibilities

• Own and drive production incident management, including triage, restoration, communications, escalation, and post-incident actions.
• Lead problem management to identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
• Execute and govern change management activities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
• Manage service delivery responsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
• Serve as the primary customer interface for day-to-day operational issues, queries, and status updates.
• Define, maintain, and improve MIS/operational reporting requirements to support process health, capacity planning, and service performance.
• Utilize enterprise-authorized AI capabilities to accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
• Apply reuse-first and automation/AI-assisted approaches to identify recurring risks and improve remediation workflows and provide technical leadership as a team lead and/or SME; coach and mentor less experienced engineers.
• Contribute to functional goals, priorities, and service objectives aligned to overall GT strategy.
• Create and maintain high-quality runbooks, procedures, and operational documentation; independently apply critical thinking and sound judgment and advocate for customers during infrastructure- or business-critical events, ensuring timely decision-making and clear communications

Required qualifications, skills and capabilities

• Formal training or certification on infrastructure disciplines concepts and 3+ years of applied experience
• Expertise in one or multiple Network Technologies: Routing & Switching across Local Area Networks (LAN), Wide Area Networks (WAN), and Metropolitan Area Networks ,Routing & Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
• Experience working in a banking, exchange or technology type environment within a global organization
• Understand Network infrastructure components and how they are tracked and managed in various systems
• Executes within a customer-centric environment
• Ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
• Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
• Strong communication skills – written and verbal

Preferred qualifications, capabilities, and skills

• Demonstrated success leading as a Team Lead/SME in operationally critical environments.

• Depth in enterprise-scale observability, capacity engineering, and operational excellence practices.