• Applies technical knowledge to assignments with a defined scope such as testing the performance of the infrastructure and understanding and verifying that requirements were successfully met
• Drives results, collects and analyzes monitoring data in test and production, and sees assignments through to completion
• Carries out day to day work assignments with some guidance and within documented parameters
• Escalates issues to appropriate leaders
• Develops considerations for upstream/downstream data and systems or technical implications
• Provide production support for critical market data platforms, ensuring stability, performance, and availability.
• Implement production changes and deliver timely resolution to production issues, including clear root-cause ownership and follow-through.
• Develop tools and automation to improve production support processes, monitoring, and overall stability of the market data infrastructure.
• Communicate and interact efficiently with lines of business during issues or outages, providing clear status, impact, and recovery updates.
• Collaborate with team members to resolve problems and deliver project tasks and troubleshooting efforts.
• Liaise with plan/build teams to ensure a smooth transition from project delivery to business-as-usual support for new products and processes.
• Work with vendors to help drive technical strategy, improve service, and resolve recurring or systemic issues.
• Provide advice on and adhere to operational and technical standards, best practices, processes, and procedures.
• Work cross-functionally and across geographies to meet overall goals.
• Develop and manage key relationships across the firm and with industry/business community contacts to help shape direction and adopt best practices.
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments

• Experience with cloud technologies with the ability to operate in and migrate across public cloud, AWS.

• Experience of supporting IT Infrastructures
• Knowledge of and hands-on experience of market data technologies (installation and support of) used by trading applications, including:
  LSEG RMDS and EEDs, DACS, Bloomberg BPIPE and MFA, Solace, ITRS Geneos
• Knowledge of market data feeds and trading content (previous experience with direct exchange connectivity is an advantage.
• Experience in Programming/scripting: Shell, Python, Perl, SQL
• Experience in Networking: IP (TCP/UDP/MCAST) and familiarity with switch/routing topologies

• Experience in Operating systems: Linux (RedHat) system administration