Job Description

As part member of the End User Computing organization (EUC), this role is responsible for designs, implements, and maintains robust, scalable, and efficient infrastructure deployments, ensuring adherence to technical standards, proactive issue resolution, and seamless integration with strategic objectives, while providing comprehensive documentation and expert problem-solving throughout the project lifecycle. The scope of work within the Unified Workspace organization includes and not limited to Virtual Desktop, macOS, Mobile supporting a 24x7 Operations.

• Designs the configuration and implementation of infrastructure deployments, ensuring adherence to predefined technical requirements and standards
• Develops and maintains comprehensive technical design and implementation documentation, ensuring detailed records facilitate seamless infrastructure project execution
• Supports platform infrastructure availability and performance, proactively identifying and resolving issues or anomalies to maintain optimal operational efficiency
• Conducts Vulnerability remediations to maintain a healthy IRIS score
• Conducts in-depth analysis of current state systems to gather detailed requirements and identify potential improvements in infrastructure design and deployment processes
• Integrates infrastructure components, ensuring they meet advanced robustness, scalability, and efficiency criteria, and aligning with strategic objectives
• Conducts test planning and execution activities, validating infrastructure solutions to ensure they meet both business and technical requirements
• Resolves technical issues encountered during the project lifecycle, providing expert problem-solving and escalating critical issues when necessary
• Coordinates with project teams to ensure infrastructure components are prepared for production, ensuring readiness and compliance with established standards and protocols.

Work Experience:

• Experience in infrastructure engineering, technology support, and/or comparable experience
• Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
• Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
• Experience in network protocols and their job in infrastructure management
• Experience in networking fundamentals
• Experience in databases such as DB2, SQL Server, Oracle, MySQL
• Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
• Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience in monitoring technologies such as Prometheus, ElasticSearch or Grafana
• Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including AI-assisted operational recommendations requiring human review and approval

Required Skills/Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
• Knowledge of application infrastructure and standards
• Knowledge of storage management (e.g., SAN, NAS) design and support
• Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
• Knowledge of software defined networking, automation, and orchestration and their applications
• Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
• Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
• Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
• Knowledge of cloud technologies
• Knowledge of Windows

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.