Job Description

WHO WE ARE

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services includes supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

POSITION SUMMARY

The Infrastructure Engineer II is responsible for implementing, supporting, maintaining, and continuously improving enterprise infrastructure across on-premises, cloud, and hybrid environments. This position serves as a key technical resource for networking, server, cloud, storage, identity, and operational technologies while contributing to infrastructure projects, security initiatives, system optimization, and continuous improvement efforts. The role works closely with business stakeholders, vendors, and IT teams to deliver secure, reliable, scalable, and supportable technology solutions that enable business success.

ESSENTIAL RESPONSIBILITIES

• Implement, support, maintain, and optimize enterprise infrastructure across on-premises, cloud, and hybrid environments.
• Support infrastructure platforms including networking, servers, virtualization, operating systems, storage, collaboration technologies, monitoring systems, and cloud services.
• Support and maintain cloud and hybrid infrastructure services, including identity, networking, storage, backup, recovery, and monitoring solutions.
• Assist with ensuring high availability, performance, resiliency, and operational effectiveness of business-critical systems.
• Monitor infrastructure health, capacity, availability, and performance, identifying issues and opportunities for improvement.
• Participate in infrastructure upgrades, migrations, deployments, and technical projects while coordinating with internal stakeholders, vendors, and service providers.
• Collaborate with IT leadership, business stakeholders, and technical teams to support business requirements and technology initiatives.
• Implement and support enhancements to infrastructure platforms, cloud services, automation solutions, and enterprise technology systems.
• Assist with implementing infrastructure security controls, vulnerability remediation, patch management, access management, and system hardening activities.
• Support backup and recovery operations, disaster recovery exercises, security reviews, and operational resiliency initiatives.
• Develop and maintain scripts, automation, and process improvements that increase efficiency, consistency, and reliability.
• Troubleshoot complex infrastructure issues and serve as an escalation point for operational support activities.
• Perform operational analysis and provide recommendations to improve system reliability, performance, supportability, and overall business value.
• Partner with vendors, service providers, and contractors to support infrastructure-related products and services.
• Create and maintain technical documentation, system configurations, operational procedures, support records, and technical diagrams.
• Perform technical validation, testing, and user acceptance activities for new and updated systems.
• Assist with user training and knowledge transfer activities when appropriate.
• Stay current with emerging technologies, cybersecurity best practices, and industry trends.
• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION

These qualifications are representative of those commonly associated with this position but are not all-inclusive. If your experience is closely aligned, we encourage you to apply even if you do not meet every qualification listed.

Required Qualifications

• Experience supporting enterprise infrastructure technologies in a business environment.
• Experience troubleshooting hardware, software, operating systems, networking, virtualization platforms, or cloud services.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to prioritize work and manage multiple responsibilities in a fast-paced environment.
• Experience creating and maintaining technical documentation.

Preferred Qualifications

• Experience supporting Microsoft Azure or another major cloud platform.
• Experience supporting Microsoft 365 and Microsoft Entra ID.
• Experience with virtualization technologies, enterprise networking, and infrastructure monitoring tools.
• Experience participating in infrastructure projects, upgrades, migrations, or system implementations.
• Experience supporting backup, recovery, and disaster recovery processes.
• Familiarity with automation, scripting, or configuration-management tools.
• Experience supporting cybersecurity controls and operational security practices.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field preferred. Equivalent combinations of education and experience will be considered.
• Typically 3–5 years of progressive experience supporting enterprise infrastructure, systems administration, networking, cloud services, or related technologies.
• Experience supporting and maintaining infrastructure across server, network, virtualization, endpoint, and cloud environments.
• Working knowledge of infrastructure implementation, technical planning, cybersecurity principles, and technology lifecycle management.
• Experience participating in infrastructure upgrades, migrations, deployments, or technical projects.
• Understanding of identity and access management, vulnerability remediation, patch management, backup, disaster recovery, and operational security practices.
• Experience creating and maintaining technical documentation, operational procedures, and support records.
• Familiarity with scripting, automation, or configuration-management tools such as PowerShell, Azure CLI, or similar technologies.
• Experience collaborating with vendors, service providers, and internal stakeholders to support technology solutions.
• Hands-on experience in one or more infrastructure domains, including networking, compute, virtualization, operating systems, identity, collaboration, monitoring, backup and recovery, or cloud services.
• Experience with a representative combination of technologies such as Microsoft Azure, Microsoft Entra ID, Microsoft 365, Windows Server, Linux, VMware, Meraki, Cisco, SQL Server, SolarWinds, or comparable enterprise platforms.
• Candidates are not expected to have experience with every technology listed.

Certifications

• Microsoft Azure Fundamentals
• Microsoft Azure Administrator Associate
• AWS Cloud Practitioner
• CompTIA Security+
• CompTIA Network+
• ITIL Foundation
• Relevant certifications are valued but not required. Equivalent practical experience is welcome.

Capabilities

• Strong troubleshooting and analytical problem-solving skills.
• Effective verbal and written communication skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing responsibilities and adapt to changing business needs.
• Commitment to documentation, operational quality, and continuous improvement.
• Willingness to learn, embrace new technologies, and expand technical expertise.
• Ability to collaborate effectively across infrastructure, security, application, and business teams.

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
• Lift up to 40 lbs.

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

Salary Pay Grade Level 17

Salary Range $81.750 to $109,000

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