The Infrastructure Engineer maintains and improves the reliability, availability, and security of core IT infrastructure. Depending on the client environment, this may include Windows / Linux servers, virtualization, storage, backup, identity, cloud platforms, monitoring, and automation. Key Responsibilities · Operate, monitor, patch, and troubleshoot server, virtualization, storage, backup, and core infrastructure services. · Support identity, DNS, DHCP, certificates, and other shared services as assigned. · Implement approved changes, upgrades, migrations, and maintenance windows with validation and rollback plans. · Investigate performance, capacity, availability, and configuration issues using logs and monitoring tools. · Maintain infrastructure diagrams, asset records, runbooks, recovery procedures, and change documentation. · Support vulnerability remediation, access controls, backup testing, and disaster recovery exercises. · Collaborate with network, security, application, and service desk teams on incident resolution. Requirements Required Qualifications · Hands-on experience administering enterprise infrastructure in the technologies relevant to the client environment. · Knowledge of Windows Server and / or Linux, virtualization, storage, backup / recovery, patching, monitoring, and access management. · Structured troubleshooting, safe change execution, documentation, and incident handling. · Understanding of security hardening, least privilege, backup integrity, and business continuity. · Ability to communicate technical status and risk clearly. Preferred Qualifications · VMware / Hyper-V, Active Directory / Entra ID, Microsoft 365, Azure / AWS, PowerShell / Bash, backup platforms, configuration management, or infrastructure-as-code.

Black Birch Group is a premier IT concierge and service provider, dedicated to delivering a comprehensive range of specialized solutions designed to meet the diverse needs of your business. Our expertise includes, but is not limited to:
* End-User Experience (EUX)
* Managed Cloud Services (MCS)
* Vendor Relationship Management (VRM)
* Business Process Outsourcing (BPO)
* Computer Security Incident Response Team (CSIRT)
* Governance, Risk, and Compliance (GRC)
At Black Birch Group, we blend advanced technology with a personalized approach to deliver unparalleled support across multiple areas, ensuring your IT infrastructure is robust, secure, and optimized for success.