Job Description

Location: Doncaster, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

The role is focused on the delivery of back end IT infrastructure to internal and external Thales businesses. This involves the installation, configuration and ongoing support of server, storage and other IT infrastructure components to agreed designs, timescales and budgets, including the creation and delivery of relevant design documentation and maintenance of run books.

The role demands the support/implementation of technical solutions to meet projects requirements with a good appreciation of the need to balance customer, budget and timescale expectations. Technical understanding must be sound but an appreciation of the importance of documentation and conforming to defined processes and standards is also important. A consistent level of quality output is expected. Candidates for this role need to be motivated and willing to contribute positively to the team and Thales.

In this team we aim to deliver projects and provide through life support, professionally, efficiently following best practice with the latest technologies. This role will engage team members in tasks at the levels of:

• Project engagement
• Review
• Implementation
• Handover
• Support
• Documentation

Key Responsibilities:

• Completion of tasks assigned by work package Manager within capabilities.
• Design and implementation of technical solutions to meet customer specification.
• Working within a team or independently to support and implement new and existing infrastructure or technical changes.
• Documenting current systems or enhancements and proposed solutions.
• Reporting on opportunities to eliminate problems.
• Effective and efficient problem solving.
• Obtaining information to resolve complex problems.
• Escalating when necessary and aiding in resolution of escalated issues.
• Occasional out of hours work is to be expected.
• Maintain awareness of current technical and service developments
• Maintaining understanding of current and emerging server and storage technologies
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.
• Participation in Service Transition process and activities.
• Work with other teams to diagnose complex issues.
• Creating and maintaining accurate records
• Escalation of system or server issues when necessary.

Typical Routines:

• Attending project meetings, including kick-offs, scrums, etc..
• Creating or contributing to Detailed Design Documents
• Raising Request For Changes.
• Updating system documentation.
• Extending own knowledge and desire to develop new technical skills under own initiative.
• Proactively responding to project and support issues as and when they arise

Person Specification:

• Bachelor Degree or minimum 3 years experience in a third line support or project delivery role.
• To be able to communicate effectively at all levels.
• Ability to improve the processes and tools used on a daily basis.
• Experience in analysing issues to diagnose faults or anomalies.
• Experience working with Windows server 2003-2022 in including core functionality e.g. DHCP/DNS/PKI/AD
• Experience working on platforms and technologies including VMware (NSX, Vcentre, Aria), Netapp storage,
• Linux skills are highly desirable, including Red Hat, Puppet, Satellite, Ansible, IDM
• Experience of working within a large managed estate.
• Familiar with Agile ways of working
• Familiar with Automation principles and scripting languages

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At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!