Job Description

Key purpose:

As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow.

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on premise & cloud hosted environment on a BUA basis. The role may involve travel to support and deploy group solutions.

You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.

You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.

You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems; the successful candidate will be passionate about technology and eager to develop their skillset. You will have had a background working with networks and servers. Now working as a specialist supporting a broad span of technologies including Azure, AWS and O365. Exposure to telephony systems would be an advantage including Avaya, NICE and Noetica contact centre systems.

Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the Infrastructure function at Group level and will contribute to overall IT strategy.

Duties and responsibilities:

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies

Qualifications and experience:

• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure, Private and Avaya cloud
• Experience working with a large application estate running IIS & SQL.
• Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
• Solid Experience of powershell, scripting and automation.
• Solid Experience with MS Windows Server- configuration and support.
• Excellent Virtualisation skills - VMware vSphere and Hyper-V, Remote desktop.
• Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
• MCSE, Cisco & AWS Certification(s) is desirable
• ITIL Foundation Level Certified is desirable
• Cloud & Infrastructure Support Engineer / Infrastructure Analyst / 3rd Line Support / Hyper-V / Virtualisation / Windows Server/ Azure/ O365 / PowerShell / Back-Ups / Permanent / Glasgow