This is a remote position.

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  Troubleshoot and resolve technical issues related to servers, virtualization, storage, and core infrastructure systems.
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  Serve as an escalation point for the IT Support team on complex infrastructure-related incidents.
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  Work directly with customers and their IT teams to support the deployment, configuration, and maintenance of infrastructure solutions.
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  Investigate alerts and system reports to proactively identify potential infrastructure issues and performance risks.
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  Follow established runbooks, procedures, and architectural documentation to resolve incidents.
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  Exercise sound technical judgment when diagnosing and resolving infrastructure issues that may not have predefined solutions.
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  Assist with the creation and maintenance of runbooks, diagrams, and infrastructure documentation.
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  Participate in system maintenance activities such as upgrades, patching, and system health checks.
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  Document incident resolution steps and system changes within internal ticketing and knowledge management systems.
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  Maintain strong communication with internal teams and customers regarding issue status and resolution timelines.

Requirements

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  8+ years of IT experience.
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  MUST BE fluent in English.
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  3–6 years of experience supporting IT infrastructure in an MSP, enterprise IT, or hosting environment.
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  Experience with Windows or Linux server administration.
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  Experience with virtualization platforms (VMware, Hyper-V, etc.).
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  Familiarity with storage, backup, and disaster recovery systems.
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  Strong troubleshooting and analytical skills.
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  Experience working within ticketing systems and following structured support processes.
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  Strong documentation and communication skills.

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  Certifications such as VMware VCP, Microsoft, or cloud infrastructure certifications.
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  Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
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  Experience with enterprise infrastructure technologies including VMware vSphere, Cisco UCS, and Citrix Virtual Apps and Desktops (CVAD).
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  Cloud platform administration experience; Google Cloud Platform (GCP) and Amazon Web Services (AWS) are preferred.
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  Experience with cloud platforms, particularly Google Cloud Platform (GCP), including infrastructure design, administration, and troubleshooting.
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  Administration experience with Cisco Unified Communications Manager (CUCM), and enterprise storage platforms.
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  Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.