Job Description

• Monitors ticketing queue and responds to service requests or incidents. • Maintains, monitors, and supports IT infrastructure including servers, virtualization, Email, AD ,voice, end point security ,network switches & firewalls • Provides support for connectivity or related network/communication issues for end user. • Diagnoses and resolves complex hardware, software and connectivity problems. • Identifies problems and optimizes performance, as needed. • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. • Troubleshoots problems by analyzing root causes and evaluating multiple options. • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. • Analyzes audit trails to detect systematic security violations. • Ensures adherence to security requirements. • Tests and executes backup and disaster recovery for infrastructure solutions. • Documents all IT Infrastructure related services and keep tracking for any configuration changes and update documents accordingly. • Evaluate future technologies and make recommendations for software and hardware upgrades. Requirements Bachelor's degree ofComputer engineering , Computer science. 2+ years of experience in IT infrastructure field (System & Network administration). Strong experience in information systems and technology including virtualization, messaging, networking & security with proven certifications. Have working experience in networking including switches and routers. Have working experience in security including firewalls and end point security. Have working experience in servers operating systems including Windows Server and virtualization technology.