Provide operational support, track update and resolve all assigned tasks in JIra, ensuring that documentation is thorough, accurate and meets a standard of high quality
Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques
Perform deployment and maintenance of industrial devices, analysis and reporting tools
Deliver remote planned maintenance activities in line with the Maintenance Schedule, following documented processes and procedures, including roll back
Manage patch management processes and support remote systems
Utilize Deployment Scripting Solution and automation
Create and maintain documentation as it relates to hardware, network and system configuration, mapping, and processes
Collaborate with cross-functional teams, including engineering, operations, and quality assurance, to identify opportunities for process improvements and implement solutions to enhance efficiency and productivity
Oversee/perform new and existing equipment, hardware and software upgrades and reports
Participate in a 24x7 on-call rotation (if necessary)
What should you bring along
Bachelor’s Degree in Engineering, Computer Science, Business or a related field
Minimum 1-3 years of experience in an IT Infrastructure / Networking management role
Experience with device management tools and platforms, SOTI or equivalent platforms
Basic networking principle & analytic skills
Collaboration and customer service skills
Technical experience with Linux, Windows (including administration of clients with Windows AD and GPOs)
Familiarity with the creation of desktop images/deployment process, Hardware such as servers, networks, storage etc.,
Knowledge of ITIL processes and experience
Experience in the automotive industry is nice to have
Familiarity with Jira and Confluence
English verbal and written skills, German skills are a plus
