Job Description

Infrastructure DevOps

Location: Guatemala / El Salvador

Work style: Hybrid

Modality Full-time

Who We Are

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

Key Responsibilities:

RELEASE & DEPLOYMENT MANAGEMENT

• Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation.

• Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production).

• Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments.

• Collaborate with development, QA, and operations teams to align release cadences

• with business objectives.

DEVOPS ENGINEERING

• Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows.

• Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing.

• Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling.

• Establish and maintain monitoring, alerting, and incident response frameworks.

PROJECT MANAGEMENT – INFRASTRUCTURE & NETWORKING

• Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution.

• Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans.

• Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams.

• Provide regular project status reporting to senior leadership and executive stakeholders.

STAKEHOLDER & TECHNICAL COMMUNICATION

• Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders.

• Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences.

• Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned.

• Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs.

• Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies.

TECHNICAL SUPPORT – PRE-PRODUCTION TESTING

• Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments.

• Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams.

• Ensure pre-production environments are stable, up-to-date, and representative of production configurations.

GCP INFRASTRUCTURE MANAGEMENT & ARCHITECTURE

• Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards.

• Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives.

• Provision and manage GCP infrastructure using Terraform as the primary IaC tool.

• Design and implement GCP networking topologies including VPCs, Shared VPCs, VPNs, Cloud Interconnect, DNS, and load balancing configurations.

• Optimize GCP resource utilization, cost efficiency, and security posture.

• Implement and enforce cloud governance policies, IAM controls, and network security configurations on GCP.

• Evaluate and recommend GCP-native services and architectural patterns to improve platform resilience, observability, and developer experience.

Required Experience:

• 5+ years of experience in infrastructure engineering, DevOps, or platform operations.

• Demonstrated experience managing releases and deployments in large-scale environments.

• Strong project management skills (PMP or equivalent is an asset).

• Understanding of GCP cloud architectures, including multi-region, high-availability, and disaster recovery patterns.

• Hands-on expertise with Terraform and GCP services.

• Proficiency with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, or Cloud Build).

• Exceptional communication skills for both executive and engineering audiences.

• Experience supporting QA/testing teams in pre-production environment management.

• Strong scripting skills in Python, Bash, or Go.

• Experience creating technical documentation, architecture diagrams, and stakeholder-facing reports.

Great to have

• GCP Professional Cloud Architect certification

• HashiCorp Terraform Associate/Professional

• Experience with Kubernetes (GKE), Helm & ArgoCD

• ITIL v4 Foundation certification

• Experience with Datadog, Prometheus, Grafana

• Knowledge of service mesh (Istio/Envoy)

• Experience with Cloud FinOps / cost governance

• Familiarity with TOGAF or other EA frameworks

What’s in it for you:

• Private medical and life insurance from day one

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.