Job Description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a skilled and detail-oriented professional to support end-to-end infrastructure deployment and access management activities across production and non-production environments. This role plays a critical part in ensuring stable, compliant, and timely delivery of infrastructure and access-related changes, while working closely with operations teams, service owners, and stakeholders across global markets.
What you will do
Manage end-to-end deployment activities including planning, coordination, execution, validation, and rollback across environments.Provide post-deployment operational support to ensure system stability and service continuity.Act as a central point of coordination between operations, engineering teams, business stakeholders, and external partners, managing deployment communications and escalations.Support continuous improvement by standardising deployment processes, improving documentation, and identifying automation opportunities.Monitor service performance, track SLAs and KPIs, and ensure adherence to quality and compliance standards.Manage and fulfil infrastructure engineering user access requests, including provisioning, modification, and de-provisioning, in line with approved governance processes and SLAs.
Who you are
You bring 4+ years of experience in IT Operations, Change Management, Release Management, or Incident Management.You have hands-on experience supporting end-to-end deployment lifecycles in complex environments.You understand access management, security controls, and compliance requirements within regulated organisations.You are comfortable coordinating with multiple stakeholders and working effectively during time-critical deployment windows.You demonstrate strong problem-solving, documentation, and communication skills, both written and verbal.You have experience working with globally distributed delivery teams.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Exposure to global infrastructure deployment and access management operations.Opportunities to collaborate with international stakeholders across Vodafone markets.A role that enables you to contribute directly to service stability and operational excellence.A supportive environment that values continuous improvement and learning.
What skills you will learn
Advanced deployment coordination and release governance practices.Enhanced stakeholder and escalation management skills in global environments.Deeper understanding of access management, compliance, and security controls.Process optimisation and standardisation techniques within enterprise IT operations.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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