Job Description

Infrastructure and Resiliency Coordinator - Hybrid

AITS Admin

Sponsorship for Work authorization is not available for this position.

Provides
leadership, coordination, guidance, and support for the IT infrastructure,
facilities, and resiliency capabilities that enable the enterprise systems and
services delivered by AITS. Serves as the primary liaison between AITS,
university data center management, service providers, vendors, and other
stakeholders to ensure that infrastructure and hosting requirements are met.
Represents AITS in data center governance, operational, and planning groups
across the universities and coordinates communications related to
infrastructure projects, maintenance activities, outages, equipment
installations, and technology lifecycle initiatives. Works closely with
Administration and Financial Management, purchasing, vendors, and technical
teams to plan, coordinate, and support data center and infrastructure projects,
including budgeting, scheduling, resource coordination, and stakeholder
communications.

Leads and
coordinates initiatives that strengthen organizational resiliency through
effective disaster recovery (DR), business continuity planning (BCP), and
emergency preparedness. Collaborates with technical and business units to
develop, maintain, and continuously improve disaster recovery, business
continuity, and emergency management plans to ensure alignment with
organizational priorities and operational requirements. Coordinates disaster
recovery testing and tabletop exercises, facilitates training and awareness
activities, supports recovery prioritization efforts, and ensures that plans,
inventories, operational documentation, and recovery procedures remain current
and actionable. Serves as the primary coordinator for maintaining the AITS
business continuity program and supports the ongoing development and execution
of enterprise resiliency strategies.

Provides
leadership and oversight for infrastructure and operational initiatives by
applying established project management methodologies and collaborating with
the Project Management Office (PMO) to ensure consistent processes, governance,
and execution. Works with auditors, technical staff, and organizational
leadership to support internal and external audit activities and compliance
requirements. Communicates organizational priorities, goals, concerns, and
strategic direction on behalf of the Director of Infrastructure, Cloud
Architecture, and Assurance, and provides leadership on special initiatives for
senior AITS and System Office leadership. Exercises sound judgment, builds
effective partnerships across organizational boundaries, and contributes to the
reliable, secure, and efficient delivery of enterprise technology services in a
large, complex, and evolving higher education environment.

Duties & Responsibilities

• Coordinate with university data center management personnel and service providers to ensure that the data center hosting needs for AITS are met.
• Represent AITS in data center governance, operations, and working groups across the universities.
• Provide communication and coordination between AITS and data center management groups regarding outages, upgrades, installation, and removal of AITS equipment.
• Work with auditors and AITS personnel as needed to satisfy requests and needs of internal and external audits.
• Manage large data center projects and those related to IT infrastructure.
• Work with AITS Administration and Financial Management (AFM), trades, vendors, and purchasing on data center-related projects; and provide coordination of work, which could include communications, scheduling, and assembling budgetary information in relation to such projects.
• Work with others to maintain the Disaster Recovery (DR), Business Continuity Plan (BCP), and emergency management plans to ensure they are current and meet the needs of AITS and System Office, including generating and maintaining electronic and physical copies of the DR plan.
• Work with the team to develop and execute the DR and BCP program. This includes holding table-top exercises for DR testing; working with units to prioritize system recovery; holding training sessions for staff with identified roles in the BCP / DR plans; revising the plans as needed; coordinating the annual DR tests; reviewing and prioritization of systems and services; reconciling the plans with operations reports and inventory.
• Serve as primary lead for maintaining the AITS BCP plan.
• Manage IT operations projects following PMO processes and procedures and work with the PMO on processes and methodology related to IT Operations and data center projects.
• Communicate the desired direction, goals, concerns, and issues of the Director of Infrastructure, Cloud Architecture, and Assurance as needed in various settings, provide leadership on special projects for the Associate Vice President or Senior Associate Vice President, and perform related duties and responsibilities appropriate for a Coordinator position.

Minimum Qualifications

1. Any one or any combination totaling 5 years (60 months) from the following categories:

a. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

b. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field, which includes supervisory or lead worker capacity.

Preferred Qualifications

Preferred:

1. Bachelor's degree in computer science, information systems, or a related field.

2. A minimum of five years of advanced technical experience within higher education.

3. Proven work experience in IT project management.

Knowledge, Skills and Abilities

• Demonstrated skills in planning and execution of disaster recovery and data center services for large, complex, and rapidly changing organizations.
• Working knowledge of IT infrastructure principles and components, including servers, networking, storage systems, and data center facilities. Ability to understand infrastructure architectures, operational considerations, and technology dependencies sufficient to coordinate initiatives, communicate effectively with technical teams, and support planning and decision-making activities.
• Proven commitment to maintaining high-level customer service standards and the ability to instill this commitment in the team.
• Strong leadership, administrative, and communication skills.
• Ability to develop plans to resolve issues in a proactive manner.
• Familiarity with higher education environment and expert knowledge of University enterprise systems support and business practices, policies, and procedures.
• Ability to effectively provide needed services within resource constraints and cost containment pressures.
• Ability to work independently and exercise initiative and judgment to make critical operational decisions. Highly competent in making decisions in difficult or ambiguous situations, when time is critical.
• Able to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support.
• Able to view issues from the context of the larger picture of the organization's overall goals and strategy and put the elements into proper perspective for solving problems that affect many departments or processes or problems that require innovative approaches.
• Able to function effectively under pressure and maintain self-control in difficult situations.

Appointment Information

This is a 100% full-time Civil Service 5030 - Information Technology Manager/Administrative Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 7/2/2026. Sponsorship for Work authorization is not available for this position. System Office jobs such as this one are not eligible for the Referral Program.

The budgeted salary range for the position is $105,000 to $115,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 22, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Bree Smith at cbsmith@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu

Requisition ID 1037278
Job Category Technical
Apply at: https://jobs.illinois.edu