Job Description

THE WORK:

• You’ll oversee and deliver a seamless onboarding and orientation experience for new employees.
• You’ll ensure new hire documentation is completed accurately and within required timelines.
• You’ll partner with Mobility and hiring managers to support new hires requiring sponsorship.
• You’ll maintain accurate, confidential employee records within HR systems with strong attention to detail.
• You’ll coordinate with IT and hiring managers to ensure employees receive equipment, system access, and tools before their start date.
• You’ll manage laptop provisioning and deployment, including device imaging and setup for LATAM employees.
• You’ll coordinate primary and secondary laptop assignments to support both client and internal access needs.
• You’ll partner with IT and client stakeholders to troubleshoot onboarding technology issues and enable day-one productivity.
• You’ll track and maintain records for equipment assignments, access requests, and onboarding technology requirements.
• You’ll partner with managers and employees to strengthen relationships, build morale, and improve productivity.
• You’ll lead conflict resolution efforts and support performance improvement and corrective action plans.
• You’ll coach managers through employee performance discussions and engagement strategies.
• You’ll support performance management processes, including communication, training, completion tracking, and development planning.
• You’ll investigate and document employee relations matters with accuracy and professionalism.
• You’ll promote a positive, inclusive, and respectful workplace culture.
• You’ll serve as the primary HR contact for the LATAM Data Center workforce, building strong relationships with employees and leadership.
• You’ll partner with HR teams to ensure compliance with local, state, and federal employment laws and policies.
• You’ll manage and support HR projects across onboarding, performance management, talent development, and engagement initiatives.
• You’ll provide coaching and guidance on HR policies, procedures, and best practices.
• You’ll collaborate with Talent Acquisition to enhance hiring strategies and streamline recruitment processes.
• You’ll coordinate settlement payments with Mobility, HR, and Payroll teams.
• You’ll ensure salary alignment with Professional Employer Organization (PEO) invoices.
• You’ll support purchase requests and coordinate safety equipment and operational needs with leadership approval.
• You’ll support corporate training and development initiatives.
• You’ll ensure completion and compliance with required Ethics & Compliance training.
• You’ll train new managers on HR policies and best practices.
• You’ll advocate for organizational change and support teams through change initiatives partner with operations to design and manage employee recognition programs and events.
• You’ll help foster a highly engaged, positive work environment through ongoing employee engagement efforts.

HERE'S WHAT YOU'LL NEED:

Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or related field
HR or related certification
3-5 years of progressive HR management experience, Strong HR generalist experience required, including employment law and compliance requirements
Bilingual in Spanish and English
Proficiency in HRIS systems (Workday preferred, ADP), Microsoft Excel, PowerPoint and Outlook

BONUS POINTS IF YOU HAVE:

Excellent communication and interpersonal skills
Strong attention to detail
Ability to manage multiple priorities in a fast-paced, rapidly changing-deadline driven environment
Ability to operate with significant autonomy and demonstrate initiative
Good organization skills, ability to multi-task, and be a team player