Job Description

, Türkiye

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

June 2, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Purpose

The Site IT Infra Advisor will support the Enterprise IDT Infra & Compliance Manager who are end-to-end accountable for Business operations, innovation, business confidence, financials and resourcing activities and service operation landscapes.

Accountabilities:

• Supporting the Infra Manager in preparing management information.
• Ensures proper business communication for all types of system outages, maintenance activities, and related operational work
• Responding to escalations/delegations and driving them to completion.
• Supports the Infrastructure Manager in process improvements.
• Supporting Infra Manager for SLAs and targets/KPIs monitoring.
• Responsible for creating PRs/POs, monitoring invoices, and capitalizing IT assets.
• Planning all necessary team activities for a wider group when required and presenting them to the ITLT team when needed.
• Monitors communications received from global teams and follows up on the resulting actions within the team.

Dimensions:

• Individual contributor
• No direct budget responsibility
• Typical Job Grade of Supervisor/Manager: JG5 or higher

Skills & Requirements:

• 3-5 years of relevant work experience in IT Service Operations
• Bachelor’s Degree or Equivalent Certification in IT
• Analytical and questioning mindset
• Practical hands-on ability to resolve the problems related to IT systems.
• Good team player and able to efficiently work and communicate with 3rd party service providers
• Able to deliver under time pressure and deliver on strict deadlines
• Ability to work independent
• Good Business English, written and oral
• Good Analytical skills
• Result oriented

Special Challenges:

• The operational nature of the role will require out-of-hour working, sometimes unplanned and on call
• Needs to be able to deal with state of the art, differentiated and often unproven technologies which require some learning on the job
• Needs to be comfortable with sometimes vague and changing scope and priorities in a rapidly changing environment
• Ability to ensure one team mindset across the various teams to drive effective delivery

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