Job Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Hanover Technology Group is hiring an Infrastructure Administrator for our Workstation Technology Operations team in our Worcester, MA office or Windsor, CT office with a hybrid work arrangement.

The Infrastructure Administrator will be responsible for performing all functions required to support day-to-day workstation management operations. Primary responsibilities are to manage the physical and virtual workstations in the environment, maintain workstation configurations, and provide level 3 support to Hanover IT teams.
IN THIS ROLE, YOU WILL:
• Manage workstations using Microsoft Intune, Microsoft Endpoint Manager/System Center Configuration Manager, Group policy, Active Directory, and VMWare tools.
• Package and deploy software and configurations to employee workstations.
• Create and manage images for physical and virtual workstations.
• Deploy new Windows OS builds using Microsoft Intune / Microsoft Endpoint Manager
• Create virtual machines for software packaging and testing.
• Manage core enterprise applications such as Office 365, Adobe Acrobat, Adobe Reader and Google Chrome
• Manage and maintain workstation group policy and Intune configuration profiles.
• Manage and maintain OS and workstation security configuration aligned with Hanover security standards.
• Manage work to governing SLA’s and aligned with Hanover’s work intake prioritization processes.
• Monitor the health of the configuration management systems.
• Troubleshoot application and operating system issues.
• Create and maintain documentation for application and OS configurations.
• Create and maintain documentation for team processes and procedures.

WHAT YOU NEED TO APPLY:
• 2+ years related experience and a bachelor’s degree
• Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or Greencard holder)
• BExperience managing workstations using Microsoft Endpoint ManagerIntuneSystem Center Configuration Manager (SCCM) in a co-managed environment.
• Experience using Active Directory, Group policy, VMWare vCenter, VMWare Horizon, and Azure AD.
• Experience using packaging and deployment technologies such as Flexera AdminStudio, Microsoft App-V Sequencer, PowerShell, Application Deployment Toolkit, Microsoft Endpoint Manager
• Experience using imaging technologies such as Microsoft Endpoint Manager, VMWare vCenter, VMWare Horizon, Windows Autopilot and MDT.
• Experience deploying Windows OS servicing and Office 365 updates using Endpoint Manager.
• Experience and strong understanding of Microsoft Endpoint Manager reporting including SQL.
• Experience using ServiceNow for requests and incident management.
• 3-5 years of workstation packaging, software deployment, image management, and configuration management experience
• Demonstrated experience using Microsoft Endpoint Manager and VMWare products to manage a workstation fleet.
• Demonstrated experience in a process-oriented organization.
• Highly responsive and proven professionalism in communication, interpersonal, analytical, and organizational skills.
• Must be able to quickly identify and resolve issues and work with a context of formal and informal process.
• Must have experience with Microsoft Office applications for data analysis and reporting.
• Strong communication and customer service skills (written and spoken)
• Must be self-sufficient person who can work on their own with minimum oversight.
• Strong process-oriented individual with experience in ITIL concepts.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:
• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.