Welcome to Volkswagen Financial Services, where every day is an opportunity to discover new horizons and challenges. We are committed to accompanying you in the search for your next challenge, offering you opportunities that coincide with your personal and professional goals. At Volkswagen Financial Services, we value your growth and development, and we're here to provide you with the tools and support you need to propel your career to success. Explore with us and find the path that will lead you to achieve your goals while immersing yourself in an environment of innovation and excellence. We are excited to embark with you on this journey towards achieving your dreams. Join us and discover a world of possibilities at Volkswagen Financial Services!
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Ensure the availability and functionality of telecommunications and IT infrastructure under security guidelines; to guarantee the uninterrupted operation of the systems and business processes, using the methods and procedures defined by the area. Carry out the evaluation and coordination of national and international suppliers, through the guidelines of the banking authorities and the consortium for the correct functioning of the IT infrastructure. Apply the use of good practices in the IT industry, taking care of the appropriate TCO (Total Cost of Ownership) to ensure the availability of technological solutions that meet the service levels required by the business areas, through the PMI, ITIL and COBIT frameworks.
• Ensure the operation and availability of the technological infrastructure, in accordance with the service levels agreed with the business and defined in the contracts with suppliers; as well as the policies and standards established by the authorities and the consortium, to achieve adequate, timely and uninterrupted attention to IT services to our end customers.
• Manage, together with IT Governance, the Service Catalog for infrastructure and communication services, establishing and structuring procedures that allow services to be offered in accordance with the agreed service levels, and show compliance with these in a transparent manner.
• Coordinate and manage infrastructure upgrade and innovation projects considering the consortium's guidelines in order to meet business and IT needs; and comply in a timely manner without exceeding the budget.
• Advise the business areas on technological innovations, in accordance with the trends of the IT market, ensuring compliance with the IT Security guidelines and standards established by the authorities and the consortium to obtain an innovative infrastructure within the margins of the different guidelines.
• Ensure the proper operation of the Data Center, in accordance with security and availability policies (TIER II). Coordinating preventive maintenance, in order to guarantee the continuity of network services, telephony, server hosting, pricing systems, etc. required by the business areas.
• Ensure the correct functioning of communication systems (links, mail, fixed IP/Cellular telephony, LAN (internet) and WAN (intranet)), according to security standards (DMZ, Firewall, etc.), complying with service levels, to offer reliable communication with customers, government entities and relevant services (Banks, BANXICO, Credit Bureau, VWAG, SAT, REPUVE etc.).
• Bachelor's degree or Systems Engineering or Computer Science or Computer Science/Industrial Engineering
• Relevant Master's degree or certification in IT frameworks such as ITIL, COBIT, and ISO27001 desirable
• Language proficiency: English B2
• 4 years in information technology management.
• Project leadership (project management).
• Knowledge of communication networks (LAN and WAN).
• Advanced knowledge in IT infrastructure service management and relevant certifications of the different areas that compose it such as CCNA or CompTIA.
• Knowledge of Windows operating systems.
• Knowledge of Microsoft Office tools.
• Knowledge of standards and frameworks (ITIL and COBIT).
At Volkswagen Financial Services, we believe that every voice counts. We are committed to creating an inclusive work environment where each individual can contribute their unique experience and diverse perspectives. We value diversity in all its forms and recognize that it is critical to our success. That's why we invite you to join our team, where your skills and talents are appreciated, regardless of your background, gender, sexual orientation, or gender identity. At Volkswagen Financial Services, your voice matters and together we can build a more inclusive and equitable future. Join us and be a part of our inclusive culture today!
Just click on "Apply" and have your CV ready.
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.
Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.
Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility
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