Job Description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Digital, EUC (End User Computing) - SQM Infra Test Delivery Lead – (Offshore-FTE) NT India

Reports To: SQM Offshore Manager

Digital, EUC, (End User Computing ) Infra Test Delivery Lead (Off Shore - FTE) has unique responsibilities to manage the quality of the Digital Services Infrastructure, Infra EOL( End of Life)/App growth & End User Computing projects and changes, such as patching, upgrades, integrations, certifications and emergency fix.

• Responsible for Infrastructure Test Strategy for Infra Changes and Projects related to EUC
• The lead is responsible for general project management elements like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure Engineering & Operations projects
• Primary expectation is manage program demand intake, quality delivery, test planning, schedules, risks and issues, incident analysis.
• Accountable to deliver estimate efforts, track financials, hold monthly meetings with Infra leadership and address failed changes incidents and identify do better opportunities.
• Accountable to drive quality efficiencies and effectiveness using automated solutions for Digital Services, & End User Computing changes Example (GPO), testing life cycle and change process optimization

Roles & Responsibilities

• Provide technical leadership and expertise within the infrastructure field to deliver quality programs and projects in-house and offshore for below areas:
  • Digital Services Messaging: Email System Upgrades, communication, collaboration tools, & Office Products ( More details in the table)
  • Digital Services End User Computing: Desktop Operating System, Browser Upgrades/Patching (Chrome, Edge on Chromium), VDI, Citrix
  • Application Growth Lifecycle/End of Life: Application dependent Infrastructure & Firmware EOL (End Of Life).
• Responsible for defining Infra Test Delivery test strategy, approach test plan and execution for change requests, Post PROD.
• Be accountable for the test coordination and mentor Infra Test Delivery Team and participate in interviews, induction, and training.
• Ensuring that the application teams adhere to the principles, guidelines and best practices of the Infra Test Delivery strategy as defined.
• Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.
• Lead and manage Infra Test Delivery activities such as understanding infra change impacts, prep test plans, perform test execution, deliver test results metrics to key stakeholders.
• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
• Be an escalation point for project and change deliver, issue Including Major incidents and risk management and stakeholder communications.
• Serve as a team lead and plan required talent, capacity and growth to build a robust motivated delivery team.

Required Knowledge

• Familiar with Automated Testing Types, Environments, Frameworks (Linear,Modular,Data-Driven..etc)
• Solid understanding and some experience in various testing discipline concepts: functional testing, regression testing, smoke testing, non-functional requirement testing, and performance testing
• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)
• Test management experience including soliciting requirements, producing test strategy, effort estimation and test schedules.
• Good understanding of Computer Systems Architecture and Data Center Services and Operations.
• Infrastructure Administration, Automation Concepts, Diagnostics and Troubleshooting.
• COTS Products LifeCycle, Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).
• Concepts and Tools of Infrastructure Servers Virtualization, Middleware (Web Servers) ,and Network LAN/WAN , Remote VPN Connectivity like Zscaler and Azure.
• Monitoring, Alerting, and Scheduling Tools and Services (Control-M,DYNATRACE,Splunk,Grafana..etc).
• Service Levels Agreements (SLAs),Service Levels Objectives (SLOs),Service Level Indicators(SLIs).
• ITIL Service Management Concepts and Tools HP, ServiceNow(Incident, Problem, Change, Release, CMDB…etc.)
• Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure
• Excel, PowerPoint, SharePoint, Service Now, ADO

Required Skills (Digital Services/EUC)

O365 Upgrades & Patching

Windows as a Service Upgrade & Patching

Desktop OS upgrades

Lotus Notes/Exchange

Copilot - AI knowledge (Good to have)

Contact Center - Avaya to cisco (agents use and testing)

Sharepoint

VPN

VDI On prem and VDI on cloud.

Browser Compatibility and Upgrades

Mobility Management (Android, iPhone)

Certification Testing

Personal Qualifications & Skills

• Bachelor Degree in Information Technology or related field and equivalent experience.
• Related Certifications in areas of Computer Infrastructure, Testing, and Project Management.
• Provide leadership, build and maintaining relationships with Stakeholders.
• Ability to organize and prioritize work and tasks under pressure.
• Strong troubleshooting mindset and inquisitive mind sets
• Ability to handle conflict effectively.
• Able to communicate with all levels of management and peers within the organization, written and verbal.
• Flexible with the ability to work on weekends and under pressure
• Proactive, strong-minded, quick thinker and assertive.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.