Job Description

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

Job Title: Service Delivery Manager (with DevOps background)

Location: Mclean, VA (5 day onsite + Flexible schedule with occasional on-call rotation for P1/P2 incidents

Experience: 10+ years

We are seeking an experienced Delivery Manager with a strong DevOps background to lead enterprise DevOps platform managed services for a large regulated client. The role is responsible for driving service delivery, governance, reliability, platform modernization, DevOps engineering excellence, security and compliance, stakeholder and vendor management, financial oversight, and continuous improvement across the DevOps toolchain ecosystem. The Delivery Manager will ensure high availability, operational efficiency, regulatory compliance, and business value through automation, platform standardization, performance metrics, and strategic leadership..

This role blends service delivery management, platform product mindset, technical depth, and stakeholder leadership to ensure high availability, compliance, and measurable business value.

Key Responsibilities:

• Own service delivery, SLAs/SLOs, incident, problem, and change management (ITIL).
• Ensure reliability, availability, capacity planning, DR, and platform governance.
• Lead DevOps platform modernization, upgrades, migrations, and automation initiatives.
• Drive CI/CD, IaC, containerization, observability, DevSecOps, and release governance best practices.
• Manage security, compliance, audit readiness, and risk controls.
• Partner with business, engineering, security, and vendor teams.
• Track DORA metrics, MTTR, adoption, and service performance KPIs..

Required Skills & Expertise:

• 10+ years of IT experience.
• 5+ years in DevOps/Platform Engineering.
• 3–5+ years in service delivery, engagement, or managed services leadership.
• Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM.
• Experience with tools such as GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/GCP.
• Excellent stakeholder management and executive communication skills.
• ITIL Foundation or equivalent experience.

Preferred Qualifications:

• Certifications AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate.
• Experience consolidating/modernizing toolchains and leading platform migrations at scale.
• Demonstrated FinOps practices and license optimization in platform contexts.
• Experience with developer portals and golden path enablement.

• Background in data-driven reporting (e.g., building KPI dashboards).

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.