Job Description

IT Support Specialist

Help empower one of Australia's leading Allied Health organisations through exceptional technology support.

At Physio Inq, we believe that employees come first, clients deserve an incredible experience, and referrers are treated like royalty. Technology plays a critical role in delivering on that promise, and we're looking for an IT Support Specialist who is passionate about helping people, solving problems, and keeping our teams connected and productive.

This is an exciting opportunity to join a growing national organisation where you'll be more than just a helpdesk resource. You'll be a trusted partner to our teams, supporting the technology that enables our clinicians and support staff to make a genuine difference in people's lives every day.

Why Join Physio Inq?

• Be part of one of Australia's leading Allied Health organisations
• Work within a values-driven, people-first culture
• Exposure to a modern cloud-based technology environment
• Varied role across support, onboarding, systems administration and projects
• Opportunity to contribute to technology improvements and business initiative
• Work with a collaborative and supportive national team

About the Role

As our IT Support Specialist, you'll be the first point of contact for technology support across the business. You'll manage support requests, troubleshoot technical issues, coordinate onboarding and offboarding activities, and ensure our employees have the tools and support they need to succeed.

You'll work closely with internal stakeholders and external technology partners, helping maintain a seamless technology experience across our national workforce.

Key Responsibilities

• Manage and prioritise the day-to-day IT support queue
• Provide first-level support across hardware, software, connectivity and user access issues
• Troubleshoot Microsoft 365, Windows, macOS and mobile device issues
• Manage user accounts, permissions and licences across Microsoft 365 and Microsoft Entra ID
• Coordinate technology onboarding and offboarding for employees
• Prepare, issue and maintain laptops, mobile phones and technology assets
• Escalate complex technical issues to external vendors and specialist providers
• Maintain accurate records, documentation and support procedures
• Assist with IT projects, system enhancements and technology rollouts
• Support information security initiatives and technology compliance activities

What We're Looking For

You are someone who genuinely enjoys helping people and can confidently translate technical information into practical solutions for non-technical users.

You'll bring:

• 1-3 years' experience in an IT Support, Helpdesk or Service Desk role
• Experience supporting Microsoft 365 environments, including Exchange Online, Teams and SharePoint
• Knowledge of Microsoft Entra ID, user account administration and licence management
• Strong troubleshooting skills across Windows, macOS, mobile devices and connectivity issues
• Experience providing support remotely via phone, email and remote desktop tools
• Excellent organisational skills and the ability to manage competing priorities
• Strong written and verbal communication skills
• A proactive approach with strong follow-through and problem-solving abilities

Apply today

If you're someone who takes pride in delivering outstanding support, enjoys working with people, and wants to grow your technology career in a purpose-driven organisation, we'd love to hear from you.

Apply today and help us create incredible experiences through technology.