The IT Support Specialist will provide technical support for users by assessing and troubleshooting computer user support problems such as password resets, desktop issues and specialized applications problems. This position works within a team and serves as an initial point of contact for troubleshooting personal computer (PC) hardware, software and printer problems. In addition to providing both phone and in-person support, the IT Support Specialist remotely works on computer equipment using authorized remote-control tools and software while closely following national and local policies and procedures.
Requirements
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Skilled proficiency utilizing and troubleshooting Windows Operating System and Microsoft Office
Working knowledge and proficient understanding in the use of Active Directory
Knowledge of IT terminology and best practices
Ability to troubleshoot and resolve computer hardware, software, desktop server and network issues
Ability to reset local / network passwords and to add / remove users
Excellent problem resolution skills with ability to properly and successfully address customer needs / requests
Exceptional customer service skills with ability to use tact in handling difficult individuals and/or situations
Excellent verbal and written communications skills with ability to write routine reports and correspondence
Excellent analytical skills with ability to troubleshoot computer / network related issues.
Ability to learn and apply new knowledge in a fast-paced environment
Detail-oriented with ability to manage multiple projects and priorities
Ability to effectively work both independently and in a team environment
Confidentiality: has access to sensitive and confidential data
· Technical: incident management systems and service reporting metrics, hosted and SaaS based solutions, all current Compute/Mobile operating systems and management platforms, networking technologies, including Cellular, WLAN, Ethernet and Broadband, Scripting tools/languages for administration and audit, current client based Unified Threat management systems and security suites.
· Personal Attributes/Skills: Adaptable, analytical, ethics/integrity, conflict resolution, detail oriented, influence/persuasion, interpersonal skills, listening skills, negotiations, problem solving, and time management. Keen sense of accuracy, urgency and attention to detail, as well as ability to follow directions/procedures, and work in a fast-paced, time sensitive environment with frequent interruptions and distractions.
· Physical Demands/Work Environment: Typically, work is performed in an office environment with frequent sitting, walking, standing, and occasionally reaching, lifting, climbing, stooping, kneeling, crouching, and balancing. Occasional visits to site locations may expose this position to outside weather conditions, construction equipment, loud noise and vibration, traffic, and the need to traverse un-cleared, uneven and rough land. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as a telephone and email.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in the English language (Bilingual in Spanish preferred but not necessary). Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Our Mission:
General MRO Aerospace (GMA) is a globally recognized FAA 145 Repair Station that specializes in maintenance and repairs of hydraulic, pneumatic, electrical, fuel and electromechanical aircraft components. Since 2006, we have consistently set new industry standards in all aspects of our business by providing unmatched flexibility, tailored services, and highly competitive turnaround times.
Customers and their expectations is our number one priority. GMA exceeds them by delivering exceptional quality and reliability, which lowers their costs and allow serviced components to stay on wing and customers in the air. As a result, we have become an industry MRO leader sought by customers and in turn have been able to attain, retain, and service hundreds of global customers each year.
Our biggest asset our GMA family allows our organization to continue to grow in ideas, innovation, and building the exceptional reputation that our company has been able to garner. We believe our team is the true reason for continued successes and customer relationships that have been built over the last decade.
Before landing at GMA, our technicians rose through the ranks in their respective fields of expertise. Now, they strengthen our teams and offer our customers years of experience in component repair, ranging from Boeing, Airbus, and regional aircrafts. Whether they're repairing civil or military aircraft, our technicians are dedicated to excellence in professionalism and there attentiveness to delivering a quality product.
Our goal to our customers is to provide technical expertise, a quality product that’s reliable and total client satisfaction. We have built a brand that is respected and recognized throughout the aviation community by dedicating years to building lasting relationships with customers, suppliers, vendors, and community partners. We look forward to building and growing a lasting relationship with you our Valued Customer!
