Job Description

Position:

Information Technology Support Engineer

Information Technology Support Engineer

We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager, Information Technology, this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrow’s facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC.

What You’ll Be Doing

• Provide Level 1 and 2 IT support for Office and Warehouse users, addressing hardware, software, and OS issues

• Log, escalate, and resolve incidents using the ticketing system

• Maintain Windows and macOS devices, including computers, mobile devices, and printers

• Install, configure, and support operating systems, applications, peripherals, and Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)

• Manage user accounts and devices with Active Directory, Azure AD, and Intune

• Conduct basic network troubleshooting (LAN/WAN, VPN, Wi‑Fi)

• Handle IT assets, onboarding/offboarding, hardware updates, and assist with IT projects and disaster recovery

What We Are Looking For

• 4-year degree and 2-3 years IT experience with solid helpdesk or deskside support background

• Proficient in M365 Suite

• Knowledge of barcode equipment

• Able to work in both office and warehouse settings

• Works independently

• Strong troubleshooting, communication, and interpersonal skills; user-oriented attitude

• Self-motivated, responsible, able to handle pressure

• Occasional overtime required

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental Insurance

• Life Insurance

• Double Pay

• Discretionary Performance Bonus

• Flexible Work Arrangement

• Paid Time Off

• Special/Extra Leave

• 5-Day Work Week

• Free Shuttle Bus

• Growth Opportunities

• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/

Location:

HK-Hong Kong (HKSTP Green 18)

Time Type:

Full time

Job Category:

Information Technology