Job Description

One Federal Solution (OFS) is seeking experienced Information Technology Specialists to support our Federal Government client in New London, Connecticut. The IT Specialist will provide hands-on technical support for IT infrastructure, digital systems, public-facing technology, network connectivity, AV systems, and interactive technologies within a high-availability environment.

OFS is seeking two qualified individuals for this position.

Key Responsibilities

• Monitor and maintain internal and public-facing networks to support reliable connectivity.
• Perform approved system backup, restoration, patching, and data-protection activities.
• Support authorized user account requests, permissions, onboarding, and offboarding processes.
• Provide technical support for gallery, theater, presentation, streaming, lighting-control, and event technologies.
• Maintain digital displays, interactive components, media servers, kiosks, sensors, and related systems.
• Troubleshoot hardware, software, AV, and network-related issues.
• Support visitor Wi-Fi while maintaining appropriate separation between public and internal systems.
• Maintain gallery and theater IT systems, media servers, and related technology.
• Perform routine software updates, patch management, and system maintenance.
• Ensure system maintenance and updates do not disrupt required accessibility features.
• Investigate and resolve reported IT/AV system failures, hardware malfunctions, and software defects.
• Support technical requirements for special events and public programs.
• Work collaboratively with technical and nontechnical personnel to resolve system issues.

Qualifications & Requirements

• Three (3) to six (6) years of systems administration or technical support experience.
• Proficiency supporting both Windows and macOS environments.
• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks.
• Knowledge of cybersecurity principles, including threat mitigation, firewalls, and data encryption.
• Experience supporting cloud storage and SaaS platforms.
• Experience troubleshooting and repairing computer hardware and related technical equipment.
• Strong troubleshooting, customer service, and communication skills.
• Must be able to successfully complete required Federal background and suitability screening.

Preferred Qualifications

• Experience supporting a museum, library, gallery, public attraction, or other high-uptime environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; professional experience and certifications may be considered for substitution.
• CompTIA A+, Network+, Security+, or similar industry certification.
• AWS, Azure, or Google Workspace Administration certification.
• Digital Asset Management (DAM) or collection database experience.
• AV integration experience, including multi-screen displays or interactive technologies.
• Disaster recovery experience.
• Experience training and supporting nontechnical users.

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.