Job Description

Renison University College, affiliated with the University of Waterloo, acknowledges that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Renison is situated on the Haldimand Tract, the land promised to the Six Nations that includes ten kilometres on either side of the Grand River. Renison invites applications for the full-time, ongoing position of Information Technology Specialist (35 hours per week; grade 13, salary range: $48,633.60 - $60,792.00).

Respected as an inclusive community that values the diversity of its faculty, staff, and students, Renison is committed to engaged education for the well-being of the world, offering degree programs reflecting social engagement through the School of Social Work, and the Social Development Studies Department; global engagement through our Culture and Language Studies Department and community engagement in our non-degree programs, including the English Language Institute, through the Centre for Continuing and Professional Education. More information about the College is available at uwaterloo.ca/renison

Objectives: Reporting to the Manager, Information Systems & Technology, the Information Technology Specialist is responsible for the provision and support of information technology and related computing systems at Renison University College. These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative, teaching, and student computing in the College. Additionally, the incumbent will represent Renison in a manner consistent with the values, goals, and strategic directions of the University College.

Qualifications:

• Post-secondary education in an information technologies related field
• IT support experience (5+ years), ideally within a university setting
• Customer Service – end user experience (5+ years)
• Desktop Management experience (3+ years)
• Server Management experience (2+ years)
• Network cabling and A/V installation experience (1+ years)

Skills:

• Superior written and verbal communication skills
• Excellent interpersonal skills with an emphasis on the ability to provide training and “workarounds” to common technical problems in a way that end users can understand and embrace (i.e., communicate technical solutions using non-technical, easy-to-understand language)
• Professional, diplomatic, with ability to maintain strict confidentiality
• Highly detail oriented, with an aptitude for accuracy
• Effective organizational skills, with the ability to work with multiple priorities and deadlines
• Ability to take initiative, work independently with minimal supervision and exercise good judgment and decision-making
• Strong critical thinking and analytical skills
• Ability to work effectively as part of a team
• Intermediate knowledge and experience with Microsoft Windows administration
• Knowledge of Microsoft Dynamics 365
• Knowledge of University of Waterloo technical systems is a strong asset
• Knowledge of network cabling practices

Application Instructions

Application materials (including, at minimum, a resume and three references) should be submitted online through Interfolio The review of applications will begin on February 27, 2023 and continue until the position is filled.

Renison University College respects, appreciates, and actively encourages diversity. As part of Renison’s commitment to equity within the College, we welcome and encourage applications from all qualified individuals with diverse experiences based on race, ethnic origin, religion, age, colour, gender identity and expression, sexual orientation, ability or disability, including women, 2SLGBTQ+, Indigenous Peoples, and other visible minorities. While all qualified candidates are encouraged to apply, Canadian citizens and permanent residents will be given priority. Renison is committed to accessibility for persons with disabilities. Accommodations are available upon request for candidates participating in all parts of the hiring process. Please contact a member of Renison’s Human Resources department with accommodation requests. Please note that only applicants selected for an interview will be contacted.

References will be contacted at a later stage in the process as needed. The successful candidate will be asked for consent to have an educational and criminal records verification completed. The criminal records verification provides an indication of the existence of adult criminal convictions, for which a record suspension has not been granted, within the RCMP National Repository of Criminal Records.

A full job description is available here