Job Description

Job Location: Miami, FL 33126
Position Type: Full TimeAbout Centella
World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.
Job

Summary
The Information Technology (IT) Manager is responsible for keeping the company’s technology running smoothly on a day-to-day basis. This role oversees the IT team, manages our computer systems and software, and makes sure employees have the tools they need to do their jobs. This is an internal role focused on supporting our staff and keeping our technology reliable and secure at Centella.
Main Duties and Responsibilities
- Manage the day-to-day operations of our IT team, including the helpdesk, network, servers, computers, and cloud services, making sure everything runs reliably and employees get timely support.
- Develop and maintain a practical technology plan that supports company goals, keeps our systems up to date, and identifies opportunities to improve or simplify how we use technology.
- Oversee the rollout and ongoing management of business software systems, making sure projects stay on track, within budget, and that employees are trained and ready before go-live.
- Manage the relationship with third-party IT service providers, including service expectations, contract negotiations, performance monitoring, issue escalation, and ongoing coordination to ensure timely, high-quality support aligned with business needs.
- Maintain backups and a clear recovery plan so the business can keep running if something goes wrong with our systems; test these plans at least once a year.
- Monitor system performance and respond quickly when IT issues arise, identifying the root cause to prevent problems from happening again.
- Create and enforce basic security policies to protect company data, meet industry regulations, and make sure employees know how to stay safe online.
- Stay current on compliance requirements relevant to our industry and serve as the IT point of contact during internal and external audits.
- Manage the IT budget, track all company devices and software licenses, and keep accurate records of our technology assets.
- Lead, support, and develop the IT team; set clear goals, conduct performance reviews, and work closely with other departments to understand and meet their technology needs.
Skills and Abilities
- Understands what the business needs and figures out how technology can help get there.
- Understands how IT systems and networks work and fit together.
- Familiar with the rules and regulations that apply to our industry.
- Able to manage IT projects and deliver results on time and within budget.
- Able to lead, motivate, and develop an IT team.
- Able to explain technical topics in plain language to non-technical staff and managers.
- Keeps IT operations running smoothly with clear processes and good documentation.

Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
- 5+ years of IT experience, with at least 2 years in a supervisory or team lead role.
- Experience helping roll out or manage business software systems.
- Good understanding of networks, servers, and cloud services like Microsoft 365 or Google Workspace.
- Experience working in a regulated or compliance-focused industry is a plus.
- Basic familiarity with data privacy and security rules (such as HIPAA) is helpful.
- Experience managing an IT budget and working with outside vendors.
- Excellent leadership, communication, and stakeholder management skills.
Preferred

Qualifications
•    CompTIA A+, Network+, or similar IT certifications.
•    Experience supporting manufacturing or healthcare technology environments.
•    Familiarity with common business software like Microsoft Dynamics 365or similar platforms.
•    Experience in a healthcare or regulated environment.
•    Experience supporting company growth or office expansions from an IT perspective.
WHAT’S IN IT FOR YOU
- Hybrid work schedule
- Career Growth Opportunities
- Training and Development
- 401k with company match
- Medical, Dental, Vision
- Paid Time Off
- Health Savings and Flexible Spending Account