Job Description

Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya’s workforce and includes integrated residential, retail, leisure, and F&B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.

The IT Manager – Staff Accommodation is responsible for end‑to‑end IT operational readiness, governance, and performance across the Staff Accommodation portfolio, ensuring reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations.

The role acts as the client‑side owner and integrator of all IT and digital systems supporting staff accommodation, ensuring alignment with QIC enterprise IT architecture, cybersecurity standards, and governance frameworks, while enabling a seamless digital experience for residents and operational teams.

Working in close coordination with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures that technology is operationally resilient, compliant, scalable, and fit for purpose in a 24/7 residential environment.

Key Responsibilities

1. Digital Infrastructure Readiness & Mobilisation

• Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.
• Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.
• Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.

2. Network, Connectivity & Systems Integration

• Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.
• Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.
• Ensure full integration and operational alignment of:
• Access control systems
• CCTV and security platforms
• IoT‑enabled FM devices and smart systems
• Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.

3. IT Governance, Security & Compliance

• Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
• QIC group IT policies and standards
• Cybersecurity and data protection requirements
• Device management and access control protocols
• Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.
• Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.

4. Technology Performance & Readiness Reporting

• Establish and maintain technology readiness and performance reporting, including:
• Network and system uptime
• Incident volumes and response times
• Cybersecurity risks and vulnerabilities
• Service availability and resilience indicators
• Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.
• Proactively identify technology risks and escalate issues before they impact residents or operations.

5. Resident Digital Experience & Enablement

• Elevate the resident digital experience by ensuring seamless and intuitive access to:
• Wi‑Fi and connectivity services
• Resident mobile applications and portals
• Digital self‑service tools
• Integrated helpdesk and service request platforms
• Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.
• Support resident onboarding and communications related to IT services and digital tools.

6. IT Operations, Helpdesk & Incident Management

• Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.
• Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.
• Review incident trends and root causes to drive continuous improvement and service stability.

7. Vendor & Service Provider Management

• Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.
• Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.
• Support procurement, technical evaluations, and onboarding of IT service partners as required.

8. Steady‑State Operations & Continuous Improvement

• Maintain stable, secure, and high‑performing IT operations in steady state.
• Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.

Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs.

Requirements

Qualifications & Competencies

Bachelor’s degree in information technology, Computer Engineering, Information Systems, or relevant experience

Demonstrated proficiency in:

· IT operations and service governance

· Network and systems reliability in live environments

· Cybersecurity awareness and compliance enforcement

· Cross‑functional coordination and stakeholder management

Experience supporting large‑scale, always‑on, or residential / hospitality environments.

Experience managing outsourced IT service providers and vendor SLAs.

Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.

High level of communication and reporting capability.

Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.

GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.

Professional Certifications

IT service management certification (e.g. ITIL, or equivalent) – desirable.

Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) – advantageous.

Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) – desirable.

(Certifications are preferred but not mandatory and may be substituted by relevant experience.)

Years of Experience

8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.

Application closes on 30 April 2026