Job Description

Posting expires: September 12, 2026

Salary range: $73,268 - $105,570

General Description and Classification Standards

Analyzes complex business problems to be solved with automated systems. This is a fully seasoned professional level capable of independently carrying out most assignments typical of the profession. This level would be attainable by multiple incumbents in a work group (not necessarily by all), but would not be an "automatic" promotional level. This position leads the requirements development for applying technology to satisfy business needs. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. Also, acting as the liaison among internal stakeholders to analyze, document, communicate and validate business and system requirements for platform applications.

Supervision Received

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Analyzes complex business problems to be solved with automated systems.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Typical projects assigned might include issues affecting multiple systems or departments, software selection, or significant changes in processes.
• Configures system settings and options.
• Plans and executes business unit, integration and acceptance testing.
• Creates specifications for systems to meet business requirements.
• Designs details of automated systems.
• May provide consultation to users regarding automated systems.
• This employee supports the Project Managers and Senior Level Project Managers in the gathering and analysis of client business requirements, the development of business cases and return on investment analysis in support of enterprise level technology solutions; leads the definition and execution of enterprise level technology solutions; assists in the coordination and execution of implementation plans; supports post implementation analysis and review to ensure realization of expected project benefits; gathers business requirements for development of client business cases, project concept formulation, and technology selection efforts; analyzes business requirements by conducting information gathering sessions with clients; assists in Business Process Reengineering activities and the application of technology to the process; documents current state processes and systems; performs data analysis by monitoring end to end business applications or infrastructure to proactively identify or resolve problems in accordance with operational standards and procedures.
• This employee acts as a spokesperson for assigned clients business departments as they interact with AIM to determine appropriate computer and process solutions to business problems; validates business plans against strategic imperatives for assigned area to ensure alignment; consults with assigned departments to develop understanding of varied and complex business needs; provides IT input to assigned City departments' business plans, as they relate to financial, business and legislative impacts; manages deployment of resources to ensure successful execution of service delivery; performs business process analysis, developing recommendations to streamline processes and leverage technology; works with project managers and outside resources to ensure client needs are met; produces reports, timelines, and graphics using desktop tools to satisfy user requests, process analysis, data sampling and test verification.

Decision Making

• Selects from multiple procedures and methods to accomplish tasks.
• Applies organizational policies; may interpret organizational policies and recommend exceptions.
• Establishes work methods, timetables, performance standards, etc.

Leadership Provided

• Routinely provides work group leadership, guidance, and/or training to less experienced staff.
• May lead cross functional team to address business issues.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Extensive knowledge of concepts, processes and tools of profession.
• Knowledge of relationship of professional disciple among related organizations and functions.
• Well-developed technical skills within profession.
• Skills in organizing and presenting proposals
• Ability to plan and carry out virtually any typical assignment within professional area.
• Ability to train others; ability to build effective relationships within the organization.

Minimum Qualifications – Education and Experience

1. Bachelor’s degree in computer science (equivalent professional experience may be considered for substitution for the required degree on an exception basis)
2. 5 years of specific ERP work experience

Preferred Education & Experience

Master’s degree in computer science (equivalent professional experience may be considered for substitution for the master’s degree on an exception basis) with 5 – 8 years directly related professional

Licensures and Certifications

None required.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.