Job Description

Job Summary

The Information Technology Intern position will both apply knowledge from their educational course of study and acquire knowledge through the opportunity to work on IT projects, Infrastructure Upgrades and more. Will support both department projects and resort operations though IT related troubleshooting, resolutions and documenting network, hardware and software issues.

Job Duties and Responsibilities

• Respond to user requests for service, troubleshoot problems and help develop solutions
• Support PC hardware components, desktop operating system software, and application software
• Perform minor repairs to equipment and arrange for other servicing needs
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
• Monitor backup systems and procedures to ensure data security
• Record activities, solutions and other responses to request for service in work order system
• Assist in maintaining inventory records and documentation for equipment
• Contribute to Crystal Mountain’s technical documentation and participate in policy, procedure, and standards development
• Provide user training for basic hardware and software use
• Provide backup technical support for network including router, firewall, and wireless access point
• Maintain open communication and positive working relationship with staff
• Install and maintain computer systems including software and hardware on desktops and laptops
• Resolve internet and network access issues (both wired and wireless) to include network printer support
• Conduct equipment inventory audits
• Determine causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
• Support projects involving technology from WiFi mapping and testing to cable management
• Perform other duties/projects as assigned
• Exemplify professional conduct and adherence to company Core Values
• Opportunity to receive Certifications in common IT tools.

Job Specifications

Competencies:

• Ability to learn and support new and fast-changing technologies
• Proficient in Microsoft Office Suite applications (Excel, Word, Access, Outlook, Power Point)
• Beginner to intermediate knowledge of computer network cabling and network file and print services
• Intermediate knowledge of office equipment to include; computers, faxes, copiers, scanners, etc.
• Strong oral and written communications skills.
• Ability to develop, maintain, and promote strong internal and external relationships
• Self-directed and able to maximize use of time, resources and technology
• Able to analyze, interpret and present data in various formats
• Maintains company confidentiality at all times
• Must be dependable and able to meet given goals
• Must be detail oriented and possess excellent follow up skills
• Must be organized and work well with constant priority changes

Education

• Must be enrolled in an approved, credited, college internship program focused on Information Technology or be a High School Senior enrolled in an approved, credited, college program focused on Information Technology.
• Internship program requirements from the college will need to be presented prior to internship approval.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee may lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.