Job Description

Job Location: Corporate Headquarters - Chattanooga, TN 37402
Position Type: Seasonal
Job Shift: M - F 8:00 - 4:45
Job Category: Information TechnologyJOB SUMMARY:
The primary goal of this internship is to provide a unique hands-on experience in both information technology and information security within TVFCU’s Information Technology department. Qualified interns will have the opportunity to provide technical support to end-users, ensure the security and up-to-date status of the organization's desktop infrastructure, and participate in implementing IT security systems to protect against cyber-attacks. Interns will gain practical experience in IT support and information security, working in a collaborative environment with ample opportunities for learning and personal growth, contributing to the organization's IT operations and security initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist end-users in troubleshooting hardware and software issues.
- Aid in installations, configurations, and upgrades of desktop computers, laptops, printers, and peripherals.
- Document processes and provide training to users on Help Desk related tasks.
- Assist in managing and maintaining the organization's desktop infrastructure.
- Participate in operating system deployments, software distribution, and patch management.
- Ensure systems are secure and up-to-date with security patches.
- Help create and manage user accounts, permissions, and access controls.
- Ensure appropriate levels of security and data integrity are maintained.
- Assist in monitoring the organization's networks for security breaches.
- Participate in installing and using security hardware/software (firewalls, DLP, DE) to protect sensitive information.
- Contribute to research on the latest IT security trends and technologies.
- Contribute to updating documentation and procedures for IT systems.
- Provide training to staff regarding security policies and procedures.
- Collaborate with other IT teams for seamless integration and troubleshooting.
- Communicate effectively with end-users to understand their needs and provide timely solutions.
- Complete necessary reports and updates as required by management.
- Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.

QualificationsEDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
The TVFCU Internship Program aims to expand career pathways for undergraduate students interested in business-related fields — including Accounting, Economics, Finance, Marketing, Human Resources, IT, and related areas — particularly for those who may have had limited exposure to opportunities in the financial services industry. This program is part of our commitment to supporting emerging talent and building a strong, diverse pipeline that reflects the communities we serve.
- Candidates must be 18 years of age
- Minimum 2.75 GPA on a 4.0 scale (must provide transcripts)
- Currently enrolled in an accredited college or university
- Rising sophomores, juniors, and seniors working toward a Bachelor's degree in Business or a related field
- Ability to work part-time or full-time hours for the summer (25-40 hours/week, generally 8am-5pm Monday-Friday)
- Able to commit to the full internship of 10 weeks (weekends may be required)
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
- Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
- Criminal background check and drug screening.
- Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.