Job Description

Job Summary: The Business Systems Analyst will work closely with department key stakeholders to accurately capture functional and technical requirements for new and existing software applications. The Business Systems Analyst is also responsible for supporting software applications to include design, configuration, and working directly with software vendors on current and future software deployments.

Essential Job Functions:

Act as a liaison between the business stakeholders, information technology department, and the software vendors

Serve as a subject matter expert and provide support to end users for both current future software applications

Accurately captures feedback and facilitates discussions to drive to detailed requirements documentation

Actively listens during meetings and will help to create an environment where stakeholders will engage and contribute to capturing the requirements

Will work closely with software providers to ensure business requirements are accurately represented in the delivery of software applications.

Will be the resident expert as it relates to the major software applications that run the business

Travel to remote company locations to support local operations as needed

Other duties as assigned

Other Job Functions:

Practice good judgment in what and how to communicate to stakeholders

Keep up to speed with industry and technology trends and how they could be applied to overall company objectives

Is the subject matter expert in a functional area’s systems

Required Qualifications

A minimum of 2 years experience as a business systems analyst

Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program

Proficiency in basic computer skills including Microsoft Office Word, Excel and Google Workspace

Excellent interpersonal and oral and written communication skills

Ability to lead and influence others

Highly analytical mindset

Must work well in a team environment

Preferred Qualifications

Bachelor’s degree in business, computer science, or relevant field

Knowledge of software development

Experience with Agile and waterfall project methodologies

Previous experience working as a Business Systems Analyst in the Transportation Industry

Benefits

• Medical insurance including prescription drug coverage, dental, and vision coverage
• Company paid life insurance with a supplemental buy-up option
• Company paid short-term disability
• Long-term disability with a supplemental buy-up option
• Paid Time Off including holidays and vacation
• Dependent Care Flexible Spending and Health Savings Accounts
• 401(k) retirement plan with a company match
• Employee Assistance Program
• Rewards program and additional perks and discounts

Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.