Job Description

Responsibilities

• Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
• Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
• Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
• Understand plant-floor equipment basics including PLC/HMI functions and basic troubleshooting.
• Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
• Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
• Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
• Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
• Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.

Qualifications

• Requirements

• A Bachelor Degree is required; Engineering or Technical is preferred.
• 2+ years of experience in an information technology role or related discipline.
• 2+ years of experience with maintenance and repair of computer hardware.
• Manufacturing or related environment experience is required.
• Experience supporting production or lab environments.
• Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
• IT Service Management ticketing tool such as ServiceNow, preferred.
• Strong customer service orientation.
• Experience with audiovisual technologies and conferencing solutions.

Additional Information

All your information will be kept confidential according to EEO guidelines.