Job Description

Information Technologist Helpdesk Support

Job Location: Houston, TX

Position Type: Full-Time/Regular

Essential Functions:

• Primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.
• Provide specialized desktop and end user IT support
• Researching and provide guidance to the best
  technical solutions available from the Agency IT providers to meet Directorate
  end user requirements
• Install specialized software and assisting users
  with unified desktop office automation support in conjunction with I3P providers
• Provide input support requests for Agency IT
  services into the appropriate Directorate/Agency/Center system and ensure
  support through closure of the requests
• Install specialized software, maintaining
  updates to specialized software
• Assist users with unified desktop office
  automation support in conjunction with IT Infrastructure Integration Program
  (I3P) providers
• Track, maintain, and manage the inventory of all
  software and hardware assets
• Facilitate the purchase of maintenance
  agreements and software license renewals for the directorate and report status
  of this activity
• Identify, track, and update all HH&P flight
  and nonflight property and equipment in the NASA Equipment System
  
  
• Education/Experience:
• Bachelor’s degree in related
  area
• 3-5 years of experience
• Experience with the NASA Property System (N-PROP)

VETS is an EEO Employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, age, or disability.

VETS is a Department of Veterans Affairs, Center for Veterans Enterprise (CVE) certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Based in Ashburn, Virginia, VETS has a Southwest operations office in Sierra Vista, Arizona and contract management sites throughout the United States. VETS supports a growing number of U.S. Government defense and civilian agencies with technology, systems engineering, as well as construction and program management support services.