Job Description
Jackson Hole Mountain Resort
JOB POSTING
Position Title: Information Systems Technician
Department: Information Systems
Classification: Year-Round, Full Time
FLSA Status: Non-Exempt
General Description
The Information Systems Technician supports all JHMR Information Systems (IS) goals by providing front line internal client support on hardware and software, while ensuring the safety and security of all JHMR computers and Information Systems.
Job Duties
- Provide front-line client support on hardware and software via phone, IM, email, and face to face contact.
- Provide a single point of contact for clients to log, prioritize, track, and resolve issues to client’s satisfaction.
- Troubleshoot computers, printers, scanners, networking devices, etc. ensuring smooth operation.
- Assist clients in recovering lost data.
- Install and upgrade new and existing hardware and software.
- Create new user logins and work with Human Resources and other JHMR Departments to ensure appropriate access is granted.
- Follow direction of Help Desk Manager and System Administrators to troubleshoot and resolve systems issues and to implement new technologies.
- Answer Help Desk phone extension and respond first to support tickets.
- First level of support at the desktop level for Windows and Apple hardware and software problems.
- Deliver, install, and upgrade hardware and software for clients on the Mountain and in town.
- Assist System Administrators in troubleshooting the hardware and software layer.
- Coordinate hardware inventory.
- Work alongside System Administrators, Help Desk Manager, and Information Systems Director to achieve streamlined systems at JHMR.
- Perform additional administrative functions as requested or assigned.
-- Employees are held accountable for all duties of this job—
Are you the right fit? Below are some traits an exemplary candidate possesses:
- Strong customer service skills to provide timely and accurate IS support to clients
- Basic familiarity with computer hardware and software.
- Able to follow well-defined procedures with attention to their detail.
- Creative ability to detect problems and strong ability to problem solve by employing the department's resources to solve them.
- Lift and carry up to 40 pounds
- Strong verbal and written communication skills to convey instructions to clients.
- Self-starter and ability to work unsupervised
- Able to work in groups and independently as required to complete tasks.
- Valid driver’s license.
- Intermediate skiing or snowboarding ability to safely move equipment to on-mountain locations.
- High school diploma or GED required.
- Previous experience in a customer service role required.
- Basic end user device experience, including but not limited to Windows 10 Enterprise, macOS, iOS required.
- Bachelor’s degree in computer science or related field is preferred.
- Minimum 2 years of experience in an Information Systems role preferred.
- Preferred certifications include:
Benefits & Perks
- Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
- Medical and Dental insurance
- 401(k) and company match
- Paid Time Off (PTO) and Sick Pay
- Spending and Flexible Savings Accounts (HSA/FSA)
- Free Life and AD&D insurance
- Free Life insurance for employee’s spouse and dependent children
- Discounts at JHMR Food & Beverage outlets
- Discounts at JHMR Retail/Rental/Repair locations
- Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
- Discounted Daycare and Kid’s Ranch
- Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
AAP/EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
